We are seeking a dependable and security-focused IT Support professional to support daily IT operations and Cybersecurity Maturity Model Certification (CMMC) compliance efforts for a small government contracting company. This role will support end users, maintain secure systems, help manage documentation and evidence for compliance activities, and coordinate with internal leadership and external IT/CMMC partners as needed.

The ideal candidate is hands-on, organized, customer-service oriented, and comfortable working in a regulated environment supporting Department of Defense (DoD) contract requirements.

Key Responsibilities

• Provide day-to-day technical support for employees including hardware, software, printer, connectivity, and account issues 
• Support Microsoft 365 administration including user accounts, MFA, permissions, and basic security settings 
• Assist with onboarding/offboarding activities including account provisioning, equipment setup, and access management 
• Maintain inventory of company IT assets and software licenses 
• Support cybersecurity and compliance initiatives related to CMMC/NIST SP 800-171 requirements 
• Assist in maintaining and organizing compliance documentation, SOPs, policies, evidence, and training records 
• Coordinate with external Managed Service Providers (MSPs), cybersecurity vendors, and consultants 
• Help monitor patching, antivirus, backups, vulnerability remediation, and security alerts 
• Participate in internal audits, mock assessments, and evidence collection activities 
• Support secure handling of Controlled Unclassified Information (CUI) and Federal Contract Information (FCI) 
• Document technical procedures and maintain accurate records of support activities 
• Assist with employee cybersecurity awareness and training efforts 
• Escalate complex technical or security issues appropriately 

Preferred Qualifications

• 2+ years of IT support, help desk, system administration, or MSP experience 
• Experience supporting Microsoft 365 environments 
• Familiarity with CMMC, NIST SP 800-171, DFARS, or government contracting environments preferred 
• Understanding of basic networking, firewalls, endpoint protection, backups, and access controls 
• Experience working with ticketing systems and IT documentation 
• Strong troubleshooting and organizational skills 
• Ability to communicate technical information clearly to non-technical users 
• Ability to manage multiple priorities in a small business environment 
• U.S. Citizenship preferred due to government contract requirements 

Preferred Certifications

• CompTIA A+, Network+, or Security+ 
• Microsoft 365 Fundamentals or Administrator certifications 
• Any cybersecurity or compliance-related certifications are a plus