The Quality Control (QC) Supervisor oversees daily quality operations within the manufacturing and distribution environment while driving continuous improvement initiatives. This role leads the Quality team in ensuring products consistently meet company standards, customer specifications, and regulatory requirements through effective inspection processes, problem-solving, and data-driven decision-making. The QC Supervisor partners cross-functionally with Operations, Production, and Warehouse teams to improve product quality, reduce defects, and support operational efficiency in a fast-paced manufacturing environment.

Qualifications Required:

• High school diploma or equivalent required; bachelor’s degree in Engineering, Quality, Manufacturing, or related field preferred.
• 5+ years of experience in Quality, Manufacturing, Operations, or related industrial environment.
• 1–3+ years of leadership or supervisory experience.
• Strong knowledge of quality systems, inspection processes, and documentation practices.
• Experience with Lean Manufacturing, Six Sigma, Root Cause Analysis (RCA), and Corrective and Preventive Actions (CAPA).
• Experience with metal products, fabrication, building materials, or manufacturing operations preferred.
• Proficiency in Microsoft Excel and data analysis tools.
• Ability to interpret product specifications, drawings, and quality standards.
• Strong organizational, communication, and problem-solving skills.
• Fluent in English (verbal and written).

Essential Functions and Responsibilities:

• Provide leadership, direction, and daily supervision to the Quality Control team to ensure alignment with operational and quality objectives.
• Lead, coach, train, and develop team members while fostering a culture of accountability, collaboration, accuracy, and continuous improvement.
• Monitor attendance, productivity, staffing levels, and employee performance using company systems.
• Ensure all employees are properly trained on quality standards, inspection procedures, testing methods, and safety requirements.
• Facilitate communication between departments to ensure consistent execution of quality expectations across all operations.
• Perform and oversee inspections of incoming materials, in-process production, and finished goods to ensure conformance to specifications and customer requirements.
• Ensure proper use and calibration of mechanical and electrical testing instruments, gauges, and inspection equipment.
• Verify the accuracy of labeling, packaging, shipping documentation, and product traceability records.
• Monitor and enforce compliance with internal quality procedures, company standards, and applicable regulatory requirements.
• Support audits, customer inspections, and compliance initiatives as needed.
• Process and maintain quality documentation including nonconforming material reports, rework documentation, inspection records, and process tags.
• Produce and collect product samples for testing and reporting according to established procedures.
• Assist in the development and continuous improvement of quality programs, procedures, and workflows.
• Apply Root Cause Analysis (RCA), CAPA, and other structured problem-solving methodologies to resolve quality issues and prevent recurrence.
• Lead continuous improvement initiatives using Lean Manufacturing and Six Sigma principles to reduce defects, eliminate waste, and improve efficiency.
• Identify trends, risks, process inefficiencies, and opportunities for improvement through analysis of quality data and performance metrics.
• Track, analyze, and report quality metrics to leadership to support data-driven decision-making.
• Promote a proactive quality culture focused on prevention rather than detection.
• Collaborate closely with Operations, Production, Procurement, Shipping, and Receiving teams to resolve quality concerns and improve overall processes.
• Support warehouse operations by ensuring product handling, storage, and shipping activities meet quality requirements.
• Communicate quality issues, delays, nonconformances, or discrepancies to appropriate departments and assist with resolution efforts.
• Facilitate and participate in cross-functional meetings and improvement initiatives.
• Maintain a high level of expertise regarding product specifications and standards impacting product quality.
• Effectively manage high-pressure situations while maintaining operational stability and timely decision-making.
• Perform other duties as assigned by management.

Success Factors/Job Competencies:

• Leadership & Team Development
• Problem Solving & Critical Thinking
• Analytical & Data-Driven Decision Making
• Technical Capacity
• Continuous Improvement Mindset
• Communication & Influence
• Time Management & Organization
• Thoroughness & Accuracy
• Adaptability & Stress Management

Supervisory Role:

The Quality Control Supervisor is responsible for supervising all Quality Control personnel within the assigned area, including inspectors and support staff. This role serves as a front-line leader responsible for driving team performance, maintaining quality standards, supporting operations, and implementing process improvements in a fast-paced manufacturing and distribution environment. The supervisor balances floor-level execution with strategic thinking to improve product quality, reduce waste, and support overall business objectives.

Physical Demands and Work Environment:

Accommodations for disabilities in relation to the job selection process are available upon request.

While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment can be moderate to extreme. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing for longs periods of time; use hands to finger, handle, or feel objects or tools; reach with hands and arms; balance; or stoop. Employee must lift and/or move up to 50 pounds several times daily. May be exposed to weather temperature conditions prevalent at the time.

Occupational Health and Safety

Employees are responsible and accountable for:

• Compliance with workplace policies and procedures for risk identification, risk assessment and risk control.
• Active participation in activities associated with the management of workplace health and safety.
• Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace.

Performance standards:

• Semi-annual performance appraisal based on established job responsibilities and performance goals.
• Semi-annual performance goal targets established between the supervisor and employee.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.