Position Details

• Job Title: Part-Time Service Associate
• Location: Roanoke, IN 
• Schedule: Approximately 20-25 hours per week 
• Hours: M – F 10:00a-2:00p; occasional Saturday rotation 8:00a-12:00p

Position Summary

The Part-Time Service Associate serves as a frontline representative of the branch, providing excellent customer service while processing routine financial transactions with accuracy and efficiency. This role supports day-to-day branch operations by assisting customers with deposits, withdrawals, payments, and account-related questions while following established policies, procedures, and security standards.

Key Responsibilities

• Greet customers promptly and professionally and provide a welcoming branch experience.
• Process deposits, withdrawals, payments, transfers, and check cashing transactions accurately.
• Balance cash drawer and maintain accurate transaction records throughout the workday.
• Verify customer identity and follow all security procedures and internal controls.
• Answer routine account and service questions or direct customers to the appropriate team member.
• Promote awareness of bank products and services by identifying customer needs and making appropriate referrals.
• Assist with branch opening, closing, and daily operational tasks as assigned.
• Maintain confidentiality of customer and bank information.
• Support compliance with all policies, procedures, and applicable regulations.

• High school diploma or equivalent required.
• Strong customer service and communication skills.
• Cash handling, balancing, or retail transaction experience preferred.
• Basic computer and keyboarding skills.
• Ability to work accurately in a fast-paced environment.
• Strong attention to detail, reliability, and professionalism.
• Ability to maintain confidentiality and follow procedures consistently.
• Flexible availability within branch operating hours, including occasional Saturdays 

Preferred Qualifications

• Previous teller, banking, cashier, or customer-facing experience.
• Familiarity with branch operations, transaction processing, or financial services.
• Ability to build rapport with customers and identify service opportunities.