Residence Manager

Schedule: Full-time, all shifts available (may include evenings, overnight, weekends, and holidays as needed)

Pay: $25.00-$26.25 per hour

Benefits: Include medical, dental, vision, retirement, company-paid life and disability coverage, optional voluntary plans, and 33 days of paid time off for eligible full-time employees.

The Residence Manager is responsible for the overall operation, supervision, and success of assigned residential programs. This role provides leadership to staff, ensures regulatory compliance, and supports high-quality, person-centered services for residents (people receiving services).

Essential Duties and Responsibilities

The Residence Manager’s responsibilities include, but are not limited to:

• Oversee daily operations of residential programs to ensure quality care and regulatory compliance
• Supervise, support, and develop Assistant Residence Managers and Direct Support Professionals
• Manage staffing needs, including scheduling, performance management, and hiring support
• Ensure accurate, timely documentation and compliance with agency, OPWDD, and billing requirements
• Support implementation of service plans while promoting resident independence, safety, and well-being
• Participate in on-call rotation and respond to emergencies or staffing needs as required
• Monitor program environments, addressing safety concerns and coordinating maintenance needs
• Collaborate with families, staff, and external partners to support resident outcomes
• Facilitate team communication and maintain a positive, team-oriented culture
• Ensure staff complete all required training and maintain necessary certifications
• Submit maintenance requests and follow up on facility-related issues
• Maintain strong working relationships with staff, residents, families, and community partners

• Associate degree with 3 years’ experience working in an OPWDD or similar Human Services settings. Or,  A combination of education and experience that in the opinion of the agency, exceeds this standard.
• Valid NY State driver’s license with a driving record acceptable to the agency’s insurance carrier require
• Ability to lift and assist with up to 50 pounds (including transfers and physical support)