Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping and empowering vulnerable individuals, families and communities toward self-sufficiency.

Under the Supervision of the Area Director or designated Supervisor, the Case Manager is responsible for all case management activities associated with the designated program or programs assigned.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review scope of work requirements for PSH program assigned by Area Director or Supervisor.

• The employee is responsible for meeting all monthly metrics per their program requirements.

• Fulfill program or contract requirement as outlined in contract or as directed by Area Director or Supervisor.

• Work directly with the Long Beach Continuum of Care and Coordinated Entry System for new participant matches. Coordinate with the individuals and verify applicant’s eligibility for It’s A New Day, PSH.

• Provide Match reports to the program supervisor as scheduled.

• Attend staff meetings, Long Beach CoC meetings, case conferences, trainings and supervision appointments as scheduled.

• Utilize the Long Beach HMIS System for all documentation and assist supervisor with monthly data quality report.

• Monitor and Track charts monthly for service provision. Provide follow-up for those charts not in compliance.

• Serve clients and community with empathy and awareness of appropriate boundaries.

• Using evidence-based practices such as motivational interviewing, harm reduction, trauma-informed care, and housing first practices, provide case management services including but not limited to Intake, Assessment, Care planning, supportive services, linkage, and consultation to resources in the community.

• Follow all HIPAA rules for compliance.

• Provide back-up for other staff as needed.

• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

ability required. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions.

Education and Experience:

High School diploma, or GED requires a minimum of 2 years of experience providing similar case

management services;

Bachelor’s degree in psychology, social work, or related field from an accredited college/university or 2 years’ equivalent experience in social services, homeless services, substance use, mental health and permanent supportive housing.

Language Ability:

Must read, speak and write fluent English.

Communication:

Must be able to communicate clearly and effectively with clients and staff.

Math Ability:

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers,

common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and

interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral,

or diagram form. Ability to deal with problems involving several concrete variables in standardized

situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Word Processing software

and Spreadsheet software.

Work Environment:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions. The noise level in

the work environmen0 is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision. While performing the duties of

this job, the employee is frequently required to stand; walk; sit; use hands and fingers to handle

or feel; reach with hands and arms and talk or hear.