SUMMARY

Secures hotel against fire, theft, vandalism, and illegal entry by performing the following duties as well as assists guest with houseman duties i.e retrieve towels, deliver water, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Patrols building, parking lot and grounds of the property to ensure the safety and security of guests, visitors, and employees.
• Walk the property at least once every hour.
• Examines doors, windows, and gates to determine they are locked and secure.
• Warn violators of rule infractions, such as loitering; smoking, trespassing, or carrying forbidden articles.
• Escorts persons engaging in suspicious or criminal acts off property.
• Inspects equipment and machinery to ascertain if tampering has occurred.
• Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.
• Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons.
• Records data such as property damage, unusual occurrences and malfunctioning of machinery or equipment for use of supervisory staff.
• Acts as liaison with guest inquiries and needs after the front desk team has left.
• Works closely with the night audit team in providing guests with outstanding service during the overnight hours.
• Assists Housekeeping with stocking linen, answers inquiries and delivers amenities.
• Responds to all guest, visitor, employee, and patron requests in a friendly and efficient manner.
• Responds to noise complaints as directed.
• Completes an accurate daily activity report and provides to General Manager each night.
• Other duties may be assigned.

OUTCOME

By assisting management and staff in providing a safe and secure hotel environment for guests, employees and visitors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports, and correspondence. Ability to speak effectively in English to customers, members, employees, guests, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to work in an efficient and professional manner with guests under limited supervision.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required

to use hands to finger, handle or feel objects, tools, or controls the employee is occasionally required to walk; sit; and reach with hands

and arms.

The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, peripheral vision and the ability to adjust focus.

WORKING CONDITIONS

ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work environment is usually moderate.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

The Hampton Inn Del Mar is committed to ensuring a safe work environment for all employees. In compliance with federal “Right to Know” requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION:

Employees in this position have daily contact and interaction with guests, and visitors as well as the numerous departments. This position also requires frequent interaction with many other departments. Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers.

SCHEDULING:

This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours that you work.

My signature below indicates I have read and fully understand the above Job Description and will abide by all its requirements. I understand that violation of any of the stated responsibilities and duties is ground for disciplinary action up to and including termination.

Ability to work a flexible schedule, some weeks could be Thursday to Friday and others Friday to Sunday, those days are subject to changed and based on business demand.