Application Instructions: Only job applications submitted online will be accepted. Applications will be accepted until the position is filled. Available hours are evenings, nights, and weekend hours. Please include your work availability.

Organization: Greensboro Urban Ministry provides opportunities for housing solutions, safe shelter, food, and support services year-round for residents of the greater Greensboro community. Founded in 1967, Greensboro Urban Ministry is a 501(c)3 non-profit organization serving Guilford County, North Carolina.

Our Mission: To express the love of God to our neighbors in need by offering food, shelter, and solutions.

Our Vision: Stable lives for our neighbors.

Our Core Values:

• We welcome all through an open door where neighbors can connect, serve, and grow.
• We love our neighbors with compassion, recognizing that no individual is greater than another.
• We inspire people to initiate personal change while meeting them where they are.
• We understand that sometimes hope is the ultimate gift.
• We value the resources entrusted to our care, and we steward them carefully.
• We believe our community is strongest when nonprofits, faith communities, government, and neighbors work together.

To learn more, visit Greensboro Urban Ministry's website.

Job Title: Shelter Manager - Part-Time

Reports to: Director of Weaver House

FLSA Status: Part-Time, Hourly, Non-Exempt

Supervisory Responsibility: None

Position Summary: Oversees physical operation of the Weaver House Emergency Shelter and its residents. Works closely with supervisor and other coworkers. Communicates with security to keep the shelter safe. Ensures that the Director of Weaver House is informed of any issues pertaining to resident housing, case management, and other shelter services. The Weaver House Shelter is 24 hours/7 days a week operation and is staffed in three shifts.

Work Schedule: Multiple shifts needed, including evenings (2nd shift), nights (3rd shifts), and weekends (multiple shifts).

Pay Rate: $16.00/Hour

Essential Functions:

• Ensure that policies and rules are followed consistently at the Shelter as set forth by policies, procedures, rules, memos, and other guidelines.
• Ensure that the Director of Weaver House is informed of issues relating to personnel, residents, and operational concerns.
• Respond compassionately, professionally, and firmly with shelter guests by: Treating our shelter guests with courtesy, dignity, and respect; Not using degrading names or profanity with guests; Treating guests as adults with both rights and responsibilities; Employing empathy and intervention skills to avoid confrontations; and Ability to work with a variety of client needs, issues, and responses.
• Working and communicating with security to keep the Shelter safe by: Making sure each shelter guest is searched prior to entering sleeping quarters including the use of metal detectors and manual search of bags; Making sure doors are locked, alarms set, and ensuring building is safe and secure; Warning and/or discharging any quest who poses a real or potential threat to life, property, or who violates rules; and Calling security or police, as necessary.
• Complete all paperwork by the end of the shift including staff shift log, noting any incidents or problems, admission/discharge forms, and client files/folders.
• Completing duties by the end of shift that include managing the front desk, checking in shelter guests, dorm checks, and laundry.
• Attend monthly Weaver House staff meetings.

Other Functions:

• The Shelter is 24 hours/7 days a week operation and is staffed in three shifts. The Shelter Manager is expected to be flexible to work as conditions deem necessary.
• Other duties as management may be deemed necessary.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Equipment Used:

• Computer, Copier, Fax, Telephone, 2-Way Radio, Washer/Dryer, Hot Box

Working Conditions:

• Indoor shelter environment.
• Some exposure to outdoor temperatures.

Physical and Mental Requirements:

• Ability to work with individuals experiencing challenges related to mental health, physical health, or substance abuse in unexpected and stressful situations.
• Standing, walking, climbing, sitting, pushing, pulling, seeing, hearing, reading, writing, and problem solving.

Education and Experience Requirements:

• High school diploma or equivalent required. A bachelor’s degree in social work, psychology, or relevant social services preferred.
• Experience in human services preferred.

Key Competencies:

• Requires excellent interpersonal communication skills (listening, written, and verbal).
• Requires ability to respond quickly and make sound decisions in unexpected situations when dealing with diverse clients who may experience challenges related to mental health, physical health, or substance abuse.
• Requires ability to remain calm in stressful situations.
• Must be compassionate, flexible, and demonstrate the ability to deal with diverse people and situations.

Equal Opportunity Employer: Greensboro Urban Ministry is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation based on the following protected classes: age (40 and over), race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, possession of sickle cell trait or hemoglobin C trait, military service, veteran status, or any other status protected by federal, state, or local laws.