About Oyster Harbors Marine

Oyster Harbors Marine is a premier marine dealership and service organization dedicated to delivering the ultimate boating experience through exceptional service, premium brands, and a passionate, professional team. We proudly represent some of the industry's most respected brands and provide world-class sales, service, marina, storage, and brokerage services throughout New England.

Our core values are:

• Customer Obsession
• Brand Stewardship
• Teamwork and Passion

Position Summary

The Closing Agent is responsible for managing and coordinating all administrative aspects of boat sales transactions from contract through funding and delivery. This role serves as the central point of coordination between sales, accounting, service, customers, lenders, manufacturers, and registration agencies to ensure a seamless and professional customer experience.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple transactions simultaneously while maintaining exceptional accuracy and communication.

Key Responsibilities

Transaction Management

• Manage new, used, and brokerage transactions from signed contract through closing.
• Review sales documentation for accuracy and completeness.
• Coordinate deposits, payment schedules, funding requirements, and final settlements.
• Track transaction status and maintain accurate records within company systems.
• Ensure all required documentation is completed prior to delivery.

Customer Communication

• Serve as a primary point of contact during the closing process.
• Communicate regularly with customers regarding documentation requirements, funding status, registration, and delivery timelines.
• Provide a high-touch, white-glove customer experience throughout the transaction.

Registration & Documentation

• Process vessel registrations and titles in applicable states.
• Coordinate USCG documentation and transfers when required.
• Prepare and submit lender documentation packages.
• Ensure compliance with all state and federal requirements.

Internal Coordination

• Work closely with Sales, Service, Accounting, and Delivery teams to coordinate customer deliveries.
• Communicate delivery dates and dealer-added equipment requirements to service teams.
• Monitor transaction progress and proactively identify potential delays.
• Participate in regular sales and operations meetings as needed.

Financial Administration

• Coordinate customer payments and lender funding.
• Verify payoff information for trade-ins and brokerage transactions.
• Prepare closing packages and settlement statements.
• Assist Accounting with transaction reconciliation and record retention.

Process Management

• Maintain and update the company's F&I and closing logs.
• Track vessel status through the sales and delivery process.
• Support continuous improvement of transaction workflows and systems.
• Help ensure consistency across all Oyster Harbors Marine locations.

Qualifications

• Previous experience in marine, automotive, RV, powersports, finance, title processing, banking, legal      administration, or transaction coordination preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple projects and deadlines simultaneously.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office and CRM/database systems.
• Professional demeanor and customer-first mindset.

Preferred Experience

• Vessel registration and titling.
• USCG documentation processing.
• Marine financing and lending procedures.
• YachtCloser, Dynamics 365, or similar transaction management systems.
• Marine dealership, brokerage, or marina operations.

Success Measures

• Accurate and timely transaction closings.
• Exceptional customer satisfaction throughout the closing process.
• Efficient coordination between departments.
• Minimal funding and documentation delays.
• Consistent compliance with company procedures and regulatory requirements.

What We Offer

• Competitive compensation
• Health insurance
• 401(k) with company match
• Paid time off
• Professional development opportunities
• Industry training and certification support
• Opportunity to work with premium marine brands and a passionate team

At Oyster Harbors Marine, every delivery represents the beginning of a long-term relationship. The Closing Agent plays a critical role in ensuring that every customer experiences a seamless, professional, and memorable transition into boat ownership.