Summary/Objective

The Patient Access Specialist 1 position involves performing a variety of duties across the office, including clerical, clinical, and administrative tasks in different departments and locations as needed.

Essential Functions

· Clerical Duties:

o Check in and out patients.

o Greet patients and visitors in a friendly manner.

o Accurately obtain and update demographic and insurance information using either the Phreesia Pad or manual check-in.

o Make copies, initial, date, and scan insurance cards.

o Obtain, retrieve, and verify referral information for accuracy for each patient with a managed care plan. This includes reviewing patient information and checking Navinet in advance to ensure a referral is available.

o Collect all co-pays and provide patients with receipts.

o Address patient inquiries as necessary.

o Schedule follow-up appointments according to the provider’s instructions.

o Ensure patients have all necessary forms, slips, appointments, and directions for any outside services ordered by the physician, such as lab tests or X-rays.

o Balance personal cash at the end of the day.

· Procedure Scheduler:

o Schedule procedures in various locations as ordered.

o Review procedure preparations with patients.

· Medical Assistant:

o Monitor the electronic health record (EHR) schedule for assigned doctors and others as needed to maintain an efficient patient flow.

o Accurately obtain patient height and weight and escort patients to the exam room.

o Verify patient identity by checking the name and date of birth in the electronic record. Ensure that pharmacy information is accurate in the patient's electronic record and perform medical intake on the patient.

o Return calls to patients as directed, conveying information to physicians in response to messages.

· Administrative Duties:

o Run reports and collect data as needed.

o Answer phone calls, including backline calls.

o Provide support to various departments and locations

Competencies

· Administration and computer skills (EMR)

· Excellent written and verbal communication skills

· Customer service

· Ability to work independently

· Flexibility: position requires flexibility in work location and hours

Supervisory Responsibility

This role does not have supervisory responsibility.

Work Environment

This job operates in a professional medical office environment, utilizing standard office equipment.

Physical Demands

The employee is required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position, with an 8-hour shift Monday through Friday. No weekends are required.

Travel

None

Work Authorization/Security Clearance

Must be authorized to work in the US for any employer

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities vary dependent on job location.

Education and Experience

· High School Diploma

· Experience with medical office procedure