JOB SUMMARY

The Member Relations & Communications Manager is responsible for overseeing the club’s communication and member engagement efforts. This role manages the member website, digital communications, marketing materials, and promotional content to ensure consistent, clear, and engaging communication with members.

Serving as the primary point of contact for club communications, this individual helps promote club events, share important updates, support membership initiatives, and enhance the overall member experience while ensuring all communications align with the club’s brand and mission.

DUTIES AND RESPONSIBILITIES

Website Management & Club Communications

• Manage and maintain the member website, including, but not limited to:
  • Club Resource Page
  • Event Highlights
  • Club Calendar Details
• Collaborate with the Event Coordinator to update event details, promotional content, and upcoming club events on the website.
• Manage and update digital displays through ScreenCloud.
• Develop, coordinate, and distribute club communications and marketing materials, including, but not limited to:
  • Monthly FORE Newsletter
  • Monthly Social Events Email
  • Weekly Pro Shop Email featuring golf events and promotions in collaboration with the Head Golf Professional
  • Monthly New Member Announcement Email
  • “Big News Wednesday” member updates and announcements
• Send text message alerts regarding golf and social events, parking impacts, and other important club updates.
• Participate in weekly marketing meetings with the Director of Sales, Membership Manager, and Marketing Manager to coordinate upcoming communications and promotions.
• Assist members with accessing and navigating their member website accounts.

Membership & Club Support

• Assist the Membership Manager with creating new member accounts and preparing welcome packets for new members.
• Assist with the development of marketing materials for prospective members.
• Serve as a welcoming first point of contact upon entry to the clubhouse, helping create a positive and hospitable member experience.

COMPENSATION AND SCHEDULING

This is a full-time, hourly position, with compensation based on experience and qualifications. Work schedule may include occasional evenings and weekends for club events. This position is classified as non-exempt and is eligible for overtime pay. Employees are paid bi-weekly, every other Friday.

BENEFITS

Berkeley Country Club offers a comprehensive benefits package to full-time employees, which includes:

• Paid holidays: Employees receive six paid holidays per year.
• Paid time off (PTO): Employees earn PTO based on length of service.
  • Five days after one year of employment.
  • Ten days after two years of employment.
  • Fifteen days after five years of employment.
  • PTO accrual begins on the first day of work and can be used after 90 days of employment.
• Sick leave: Employees accrue sick time at a rate of one hour for every thirty hours worked, up to a maximum of ten days per year, with a total accrual cap of 180 hours. However, employees may only use up to 40 hours of sick time per year.
• Medical, dental, and vision insurance: Berkeley Country Club offers medical, dental, and vision benefits to full-time employees. Coverage begins on the first of the month after 30 days of employment.
• 401(k) retirement plan: Employees become eligible to enroll in the 401(k) plan after 90 days of employment. Employer contributions, if applicable, will be outlined in the plan details provided upon eligibility.

LATERAL SERVICE

All employees are expected to assist other departments when needed and to step in as necessary to support their coworkers and contribute to an exceptional experience for members. Regardless of primary job responsibilities, flexibility, teamwork, and a shared commitment to service are essential to the club’s culture. 

QUALIFICATIONS & OTHER BASIC REQUIREMENTS

• Bachelor’s degree in Communications, Marketing, Hospitality, or a related field preferred.
• 2+ years of experience in marketing, communications, or hospitality-related roles.
• Strong writing, editing, and communication skills.
• Proficiency in managing website content, email marketing tools, and digital communication platforms.
• Experience using Canva (or similar graphic design software) to create visually compelling marketing materials preferred.
• Excellent organizational skills with attention to detail.
• Ability to work collaboratively in a team environment and independently as needed.
• Experience in customer service or member relations is a plus.
• Must be able to work occasional evenings and weekends for club events

POSITION PHYSICAL REQUIREMENTS

• Must be able to sit, stand, and walk for extended periods throughout the workday.
• Occasional lifting of up to 20 lbs. may be required.
• Ability to work in an office environment with frequent member and staff interactions.
• Must be comfortable moving throughout the club facilities to support events and member engagement