Technical Customer Advocate (Inside Sales)
Fort Wayne
Description

 Family-owned and -operated since 1964, TFE provides high-quality Fluid Power and Power Transmission products to northeast and central Indiana, northwest Ohio and southern Michigan. TFE is a growing company with emphasis on quality products and service for the OEM customer and the end user.



Join a high-impact sales team where your technical expertise truly matters. This is an outstanding opportunity for an experienced inside sales professional with a background in power transmission, fluid power, or industrial products to play a key role in driving our continued growth.


We’re looking for a technically minded, customer-focused professional who thrives in a collaborative environment. This role goes beyond transactional selling—you’ll leverage your mechanical aptitude and product knowledge to deliver real solutions, support complex applications, and build long-term partnerships with customers.


The ideal candidate brings strong communication skills, the ability to quickly retain and apply technical information, and a proactive, problem-solving mindset. You’ll work closely with a seasoned sales team, contributing to strategic growth while establishing yourself as a trusted advisor to customers across a variety of industrial applications.



Essential Responsibilities: 

  • Quoting process: Prepare and manage quotes for industrial parts, equipment, and solutions with speed and accuracy.
  • Customer interaction: Respond to inbound calls and emails, provide product recommendations, pricing, and order information.
  • Vendor coordination: Communicate with manufacturers and suppliers to obtain pricing, availability, and lead times.
  • Team leadership: Support and mentor junior inside sales reps; coordinate with outside sales on major accounts and opportunities.
  • CRM & ERP: Maintain accurate customer and quote data using internal systems (experience with Epicor products a plus).
  • Ability to work with minimal supervision.
  • Able to multi-task, set priorities and have a sense of urgency.


Schedule:

Monday-Friday, 8am-5pm



Perks of being a TFE Employee: 

  • Work/Life Balance
  • Advancement Opportunities 
  • Paid Time Off/vacation
  • Birthday Paid Time Off
  • Paid Holidays 
  • Climate Controlled
  • 401(k) with generous employer match
  • Medical Insurance
  • Dental insurance
  • Vision Insurance
  • Disability insurance
  • Health Savings Account
  • Mental Health EAP
  • Employer Paid Life insurance
  • Employee Events and Raffles

Compensation: 

Starting at $50k-$55k and will increase depending on candidates experience and industry knowledge. 

Requirements
  • 5+ years of inside sales experience, preferably in industrial distribution (e.g., MRO,  electrical, automation, fluid power, or mechanical products).
  • Proven experience in generating technical quotes in a B2B environment. 
  • Thorough knowledge of sales principles, methods, practices and techniques
  • Experience in working in a results-oriented, team environment
  • Professional demeanor and excellent communication skills
  • Ability to understand and follow instructions in English.
  • Ability to read and understand technical drawings and diagrams.
  • Math: Ability to add, subtract, multiply, divide, calculate percentages, calculate ratios, interchange fractions & decimal equivalents freely, and perform other simple calculations.
  • Reasoning: Ability to apply common sense/empirical information to customer requests, which lead to quoting and customer orders.
  • Positive attitude.
  • Proficiency with ERP systems and Microsoft Office Suite (outlook, Word, Excel)
  • High School diploma or equivalent is preferred. 
  • Ability to lift 35 pounds.
  • Valid drivers license.

Perform other duties as assigned by a Supervisor.