Diaconia is seeking a qualified  Helpdesk training team lead to oversee training activities for the Federal Grants system by coordinating team efforts, developing training materials, and ensuring efficient delivery of training sessions to end-users.

Key Responsibilities:

• Participate in Grants training team in planning, coordinating, and delivering training programs for Grants internal and  external users.
• Develop, review, and update training materials, including job aids, user guides, and presentations, to ensure alignment with system updates and user requirements
• Facilitate training sessions in various formats (in-person, virtual, and hybrid) to effectively address user needs.    
• Review the quarterly knowledge transfer documents to incorporate system updates into training materials and ensure the accuracy of content. 
• Gather and analyze feedback from training participants to continuously improve the effectiveness of training programs
• Support the Change Management process identifying training needs and delivering sessions during system design changes and new releases. 
• Monitor and manage the training team’s workload to ensure timely delivery of materials and sessions. 

Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization 

Requirements

Minimum Requirements:

• Education:

Bachelor's degree in a related field.

Experience/Skills:

• Extensive experience in developing and delivering training programs, preferably for federal systems or IT-related platforms
• 2-4 years of training experience
• Strong written and verbal communication skills
• Strong interpersonal and teamwork skills
• Strong interpersonal skills and the ability to collaborate effectively with the diverse teams.