Up to $35PH with 401k, medical benefits, PTO, based on Experience
Mahwah, North Jersey
We are a leading HVAC and fireplace company that has served North Jersey and NY for the past 30 years. We foster a culture of professionalism and fun, and great importance on our employees and our customers. This is how we differentiate ourselves from our competitors and maintain a 4.9 Google rating. Our benefits and 401 (k) package are unsurpassed.
While the company is well established as a leader in the region, we are growing and looking for a new CSR / Dispatcher / Admin who has the right skillset and attitude to become the newest member of our team.
Job Duties:
- Work closely w/ GM, division managers, and field technicians on daily admin issues.
- Act as front-line company representative for all incoming calls.
- Coordinate and schedule jobs for technicians across HVAC and fireplace divisions using the Field Edge CRM system.
- Perform limited AP and AR responsibilities, including bill payment, receivables management, and incoming payment processing.
- Communicate occasionally with suppliers and vendors.
- Communicate frequently w/ division managers and technicians to ensure smooth daily operations.
- Monitor fleet activities via GPS, to ensure that technicians are practicing safe driving and on schedule for appointments.
- Practice excellent customer service skills to maintain our industry-leading online presence.
- This position requires the ability to multitask and prioritize tasks in a fast-paced environment.
Qualifications:
- Previous CRM and/or dispatching experience is required.
- Previous experience in a service company (HVAC, plumbing, electrical) highly preferred but will train the right candidate.
- Proficient or familiarity w/ ServiceTitan CRM platform is preferred.
- Familiarity with shipping and receiving processes helpful but not mandatory.
- Excellent communication skills a must.
- Ability to work in a fast-paced environment during peak seasons.
- Ability to interact with employees, customers, suppliers, and vendors.
- Ability to multi-task a must.
*** Some Saturdays, 10 am to 3 pm, are required during peak seasons.
*** OT available, especially during peak seasons.