Palmer, AK | Iconic American brands | Hospitality | Veterans encouraged to apply | Career Path

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

At GMC of Palmer, we serve a hardworking, tight-knit community in the heart of the Matanuska-Susitna Valley. Our guests rely on their vehicles -- and they rely on us to take care of them. That's a responsibility our team takes seriously every day.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations

• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

• Identify and present additional service recommendations that protect guest safety and vehicle value

• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back

• Maintain accurate records in the DMS and uphold all documentation and compliance standards

• Represent GMC of Palmer and Swickard's hospitality standards in every guest interaction

WHAT WE'RE LOOKING FOR

• 2+ years of service advisor experience in a franchised dealership -- GM brand experience a strong plus

• Track record of strong CSI and NPS scores and repeat guest relationships

• Reynolds & Reynolds or CDK experience preferred

• Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned

• Ability to manage high volume accurately without losing attention to detail or guest experience

• Valid driver's license with a clean driving record

• A hospitality mindset -- you treat every guest interaction like it matters, because it does

WHAT WE OFFER

• Income potential of $50,000 - $120,000+ annually

• Compensation structured competitively for the Matanuska-Susitna Valley market

• Medical, dental, and vision insurance

• Life insurance and supplemental coverage options

• Paid time off and paid holidays

• Paid GM manufacturer and product training

• Clear career path -- strong advisors grow into senior advisor and service management roles

• Employee vehicle purchase and service discounts

• A stable, team-oriented culture built on standards, accountability, and genuine care for the guest

WHY GMC OF PALMER

• GMC is one of the most trusted and in-demand truck and SUV brands in the country -- and in Alaska, that demand is even stronger

• Palmer is a growing community in the Mat-Su Valley with a loyal, vehicle-dependent guest base that values relationships and reliability above everything

• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

• A close-knit store where your contributions are visible, your relationships run deep, and your reputation in the community compounds over time

• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

• Leadership that invests in your development and sets you up to perform at your best

At GMC of Palmer, the service advisor role is built on real relationships in a community where people remember who took care of them. The work is consistent, the team is tight, and the opportunity to build a long-term career in a market that genuinely needs skilled service professionals is real.

If you're ready to do meaningful work, grow your income, and put down roots in one of Alaska's most vibrant communities -- we'd like to meet you.

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