The IT Intern is an entry-level, part-time role supporting the Digital & IT Department with routine, hands-on technical tasks. Working under the direction of senior IT staff, the intern helps deploy and standardize hardware, supports new-hire onboarding, and resolves Tier 1 helpdesk requests,  freeing senior technicians to focus on higher-value work while gaining practical experience in the Wheeler environment.

Duties and Responsibilities

Hardware Deployment & Standardization:

• Configure and deploy Mini PCs for digital display boards  reimage and standardize devices (including those running expired Windows 10 builds) to keep signage secure and supported.
• Configure and deploy network switches, including routine rollout and rack work.
• Hang and configure TVs and displays for conference room upgrades.

Identity & Access Security:

• Conduct periodic access reviews and assist with user lifecycle management controls.
• Administer email security tooling (Defender for Office 365 or equivalent): configure policies, investigate phishing, and manage quarantine.

 Onboarding Support:

• Assist with new-hire onboarding - image machines, provision accounts, and prepare workstations so new employees are productive on day one.

Helpdesk Support:

• Manage Teir 1 helpdesk tickets as needed, reducing response times and letting senior technicians focus on complex issues. 

Documentation & Collaboration:

• Document security configurations, runbooks, and investigation findings.
• Partner with the Cloud & Systems Engineer on platform hardening and Defender for Cloud configuration.
• Performs all other duties as assigned.

Qualifications

Education:

• Currently enrolled in or recently completed a program in Information Technology, Computer Science, Cybersecurity, or a related field (high school, technical school, or college).

Experience:

• No professional experience required; coursework, personal projects, or prior hands-on exposure to PCs and networking is a plus.

Technical Skills:

• Familiarity with Windows operating systems and basic PC hardware. 
• Basic understanding of networking concepts (switches, IP addressing). 
• Willingness to learn imaging, provisioning, and helpdesk processes. 

Soft Skills:

• Dependable, detail-oriented, and able to follow documented procedures. 
• Good communication skills and a customer-service mindset for helpdesk support. 

Certifications (Preferred – Not Required):

• CompTIA A+
• Azure 900 Fundamentals or AI Fundamentals

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).