Job Summary Overview

This position serves a critical function within the origination process by coordinating with members, lenders, sales agents, and title companies, and collaborating cross-functionally to ensure an efficient and timely closing process in alignment with strict deadlines. Responsible for analyzing business loan structures to determine the appropriate due diligence required in alignment with risk, policy, and regulatory guidelines. Ensures loans are documented and funded in accordance with the credit approval and purchase contract. This position delivers an excellent member experience, both internally and externally, while ensuring all compliance requirements are fully met.

Essential Job Functions

• Demonstrates strong understanding of lien perfection and entity formation documentation.
• Handles moderate-complexity transactions (multi-collateral, construction).
• Works independently with minimal supervision, escalates exceptions as needed.
• Responsible for maintaining the minimum accuracy scores required for this position.
• Communicates using templates with moderate independence and requests support as needed. 
• Demonstrates solid proficiency in systems (LaserPro, Sageworks, Silverlake, Symitar).
• Manages task priorities with moderate independence while remaining accountable for timely completion. 
• Reviews and understands the loan approval to determine borrower, collateral, guarantor, loan structure requirements, determines due diligence requirements and prepares a closing checklist accordingly.
• Understands, determines, and obtains appropriate approval for compliance requirements, such as Commercial Customer Identification Program (CIP), BSA, ECOA, OFAC, etc.
• Serves as a liaison between the borrower(s), sales, credit, underwriting, portfolio management, loan servicing, external partners, and 3rd party vendors ensuring the credit union meets closing deadlines and expectations.
• Orders and reviews third party reports, such as preliminary title reports, flood certifications, Certificate of Good Standing, UCC searches, site visits, insurance certificates, lien/judgment reports, and any other required reports, as necessary.
• Promptly and accurately determines when underwriting approval conditions have been satisfied or takes appropriate corrective action to resolve discrepancies while escalating questions or disputes to appropriate personnel when necessary.
• Responsible for managing multiple workflows and advancing each stage as the loan progresses toward closing. 
• Prepares the loan funding package and disbursement by drafting lender’s instructions, reviewing settlement statements, completes a verbal verification of wiring instructions and balances the loan disbursement with escrow/title.
• Coordinates the loan closing with all internal and external parties to ensure funding deadlines and expectations are met. 
• Submits loan files for Quality Control Review and resolves discrepancies prior to requesting loan documentation from the documentation team.  
• Reviews draft loan documentation to identify and resolve documentation errors such as dates, vesting, legal descriptions, signatory blocks, and other relevant data to ensure accuracy prior to releasing drafts documents to the sales team.
• Manages workload by reviewing pipeline reports, providing weekly updates, and tracking work in progress to ensure internal (SLAs) are met. 
• Processes Adverse Actions requests as assigned.
• Reviews executed loan documents to verify signatures, dates, and other relevant data prior to funding, and verifies closing conditions are met.
• Organizes electronic files according to standards and understands the loan origination system.
• Inputs applicable ticklers prior to boarding and ensures timely collection of post close trailing documents such as UCC-1 fixture filings, recorded DOT, subordinations, leases, and final title policies. 
• Files originals documents in the vault upon receipt.
• Ensures all documents are accurately filed within the centralized documentation system (Synergy).
• Serves as a resource to Processor/Closer I’s. 
• Expands on continuous learning, accuracy, and consistency.
• Assists with basic job aids, procedural updates, and training. 
• Maintains performance proficiency aligned with the role’s scorecard requirements.
• Must be able to perform all responsibilities under general supervision.
• Performs other job-related duties as assigned.

Position Required Qualifications

Minimum Education and Experience

High School diploma or GED three-five (3-5) years’ experience in closing commercial loans or two (2) years’ experience supporting a volume of 9-12 commercial loan closings per month. In-depth knowledge of commercial lending along with compliance and documentation regulations.

Knowledge, Skills, and Abilities

Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments. Ability to work on core processing systems (JHA) and department specific processing systems (Sageworks / Laser Pro). Knowledge of Microsoft Office and JHA. Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication, and the desire to work as a team to support the overall success of the credit union. Strong knowledge base about conventional policies and procedures.

Licenses, Training, and Certifications Required

• Completion of all required annual company training, including computer-based training (CBT) related to compliance, regulatory requirements, information security, and operational procedures.
• Ongoing participation in commercial lending, documentation, systems, and compliance-related training, as required.

Preferred Qualifications

• Bachelor’s degree or any relevant industry certification.
• Sageworks experience.

Hybrid Work Environment and Physical Demands

• Occasional lifting, 25 pounds or less.
• Sitting and standing for extended periods of time.
• Working on a computer for extended periods of time.

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.