Type: Full time Non-Exempt
Shift: Sunday - Thursday 3:00 pm – 11:30 pm
Rate of Pay: $17.82 hourly
Reports To: MMC Crisis Response Manager
Work Location: Fresno/Madera County
Director: Director of Client Services
(This position exists and is dependent on grant funding)
Under the direction of the Crisis Response Manager, the client Navigator will provide survivor driven, and trauma informed services to those individuals/families within the community that are in need of Domestic Violence (DV) services, and who may be experiencing a DV crisis and/or situation. This includes inquiry of information about supportive services at the Marjaree Mason Center (MMC), in addition to providing the appropriate information and linkage of referrals, which may include the transportation of Domestic Violence victims from other Coordinated Entry System (CES) access sites. This position will complete a service needs assessments, including crisis assessments, and will provide supportive services to assist clients into the correct system of care if not MMC. Through assessment, the Navigator is responsible for diversion, crisis response, intervention, shelter referrals, safety planning, shelter/safe housing placement, and linking individuals/families with the appropriate destination for continued services.
This position will be responsible for the Intensive coordination and communication within the coordinated entry system process; and collaborate with internal and external entities in order to deliver more efficient use of resources. Navigators will be fully responsible for the enrollment data entry of all new intakes into the Safe House, in addition to the statistical and documentation entry as required; and responsible for the coordination and communication within the MMC Residential and Crisis Response team of all new client entries that are admitted into the Safe House. With the implementation of Navigators DV victims will have increased access points; and increased safe/confidential referrals to appropriate services within and outside MMC projects.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Serves as a Liaison between MMC and various service provider sites (as assigned), in order to ensure clients seeking DV services through alternate access points other than MMC, are received and assisted appropriately;
• Works with the Continuum of Care (CoC) CES Navigators and respond and support their efforts at Multi-Agency Access Point (MAPS) locations, other homeless shelters, and services providers to identify those DV homeless who have not sought services but are homeless;
• Works in conjunction with MMC Crisis Response and Residential teams;
• Rotates weekly attendance at existing MAPS locations throughout Fresno/Madera County to assist with Domestic Violence client referrals and provider service navigation through initial assessments;
• Assists and integrates programmatic components of Domestic Violence interventions to support other homeless housing;
• Collaborates with MMC Prevention and Education department to conduct community presentations as assigned;
• Establishes access points at the five (5) major hospitals within Fresno, Clovis, and Madera in order to expand points of entry especially for those fleeing Domestic Violence. Navigators will work in collaboration with the identified medical team, in order to effectively streamline DV referrals;
• Conducts assessments of service needs, in-person, over the phone or using video conferencing technology, including that of Crisis Assessments; and provide supportive services to assist those experiencing a DV crisis, assisting them into the correct system of care if not MMC;
• Makes informed decisions regarding client entry into the MMC safe house, based on client’s safety need;
• Conducts comprehensive safety planning for all individuals/families experiencing a DV safety concern/situation and provides education of the cycle of violence, and dangers of strangulation.
• Diverts or links individuals/families with the appropriate services of care, with the goal of determining the appropriate needs and interventions;
• Adheres to the intensive coordination and communication within the coordinated entry system process and collaborates with internal and external entities in order to deliver more efficient use of resources;
• Uses MMC or personal vehicle to provide/arrange transportation/pick-up of Domestic Violence victims from other public community sites or make home visitation. Travel will be between Fresno and Madera counties, including rural areas.
• Tracks mileage when using personal vehicle and submits mileage reimbursement form in a timely manner;
• Facilitates DV transfers from other housing programs and/or services, providing those victims/families safe housing until alternative long-term safe housing arrangements are made;
• Works in conjunction with homeless service providers in Fresno/Madera County, to ensure access and services for homeless entering our facilities;
• Completes data entry inputting for client enrollment, assessments, and service encounters using agency Client Management System (CMS) and Homeless Management Information System (HMIS) in a timely manner:
• Maintains positive community relations with other agencies, law enforcement, and advocates for client services;
• Participates in program development and contributes to the ideas pertaining to the enhancement and efficiency of service delivery;
• Maintains accurate and up to date case file information with heavy caseload;
• Provides MMC management with accurate and timely statistics to meet program and grant requirements;
• Offers training and support to community volunteers and intern participants in unison with the community outreach advocate as time permits;
• Regular attendance and promptness are considered part of each employee’s essential job functions;
• Maintains a cooperative relationship with MMC internal client service teams, in addition to creating and strengthening relationships between MMC and community service providers/partnering agencies;
• Maintains client confidentiality, per Victims of Crime Act (VOCA) and Violence Against Women Act (VAWA) regulations;
• Implements security protocol and procedures if an emergency arises as well as engage in the proper channel of communication/notification to the appropriate Manager/Director;
• Participates in staff meetings/training and 1:1 meetings as scheduled by MMC management, in order to properly communicate any necessary and relevant information pertaining to staff development, goal setting, and programmatic updates;
• Provides agency and Domestic Violence presentations to external agencies/community partners.
• Attends and participates in TDM (Team Decision Meetings) as necessary.
• May cross-train in other areas, such as emergency hotline.
• Other duties as assigned.
The above job description and duties is meant to describe the general nature and level of work performed; it is not intended to as an exhaustive list of all duties, and responsibilities. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with federal and state laws.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
• Associate’s degree with some coursework in social work, human services or victimology, preferred.
• Six (6) months of prior experience conducting crisis response assessments and working with individuals/families experiencing a crisis need, including that pertaining to substance abuse and mental health barriers/challenges, preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of Referral System in Fresno County;
• Some knowledge regarding the Fresno Madera Continuum of Care;
• Ability to use Apricot Client Management System;
• Ability to use HMIS (Homeless Management Information System);
• Understanding of the Cycle of Violence, domestic violence barriers, and survivor needs;
• Ability to communicate verbally, information and ideas so others will understand;
• Ability to listen to and understand information and ideas presented through spoken words and sentences;
• Bilingual in English/Spanish, English/Hmong, or English/Punjabi, preferred;
• Ability to handle high volume cases/assessments in an organized manner;
• Must be able to work efficiently and effectively in a high workload environment;
• Ability to read and interpret documents such as safety rules, policy and procedure manuals;
• Ability to accurately write routine reports and assessment narratives;
• Ability to adapt to the environment, to solve practical problems, to deal with a variety of multiple variables in situations where only limited standardization exists and to make independent decisions within scope of responsibility;
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
• Demonstrated ability to work with sensitivity and without discrimination towards peoples of diverse cultures, races/ethnicity’s, socio/economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations;
• Ability to understand the needs of adults, families, and children and a willingness to address their concerns with action designed to create change; sensitivity to issues pertaining to domestic violence.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Possession of a valid California driver's license and proof of liability insurance on personal auto. Must be insurable at all times at standard rate set by MMC insurance carrier.
• Must pass tuberculosis test, drug test, and fingerprinting test.
• Must pass a polygraph and additional criminal background check when assigned to work with law enforcement unit.
• Certification to facilitate Nurturing Parent and A Window Between Worlds curricula, preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to adjust focus – (ability to adjust eye to bring an object into sharp focus).
• Close Vision – (clear vision at 20 inches or less).
• Oral Expression and Comprehension – frequent.
• Speech clarity – frequent.
• Hearing – ability to hear instructions - frequent.
• Critical thinking – frequent.
• Lift up to 35 pounds – occasional to frequent.
• Push/pull – occasional to frequent.
• Reach with hands and arms – frequent.
• Sit – excessive.
• Stand – occasional to frequent.
• Stoop, kneel, crouch, or crawl – occasional to infrequent.
• Repetitive use of hands – frequent.
• Fine Dexterity – Both – frequent.
• Walk – moderate.
• Grasping: simple/light - frequent.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Indoors, environmentally controlled.
• Normal office noise level.
• Occasional, off-site work as described in the essential functions.
NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job, so long as those accommodations do not create an undue hardship for the company.
The Marjaree Mason Center, Inc. is an Equal Opportunity Employer. It is our policy to make all personnel decisions without discrimination on the basis of race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, and any other protected status.