Job Summary

The Junior Cloud Administrator Focus: Microsoft 365 & Cloud Operations will support the IT team in maintaining, monitoring, and optimizing our cloud infrastructure, with a strong focus on the Microsoft 365 (Office 365) ecosystem. This role is ideal for a proactive professional with a foundational understanding of cloud environments who is eager to manage enterprise collaborative tools, identity management, and cloud operations.

Primary Responsibilities:

• Microsoft      365 Administration: Perform daily administrative tasks within the      Microsoft 365 admin center, including managing user licenses, configuring      shared mailboxes, and supporting Exchange Online. ?      
• Modern Device Deployment: Assist      with the configuration and maintenance of 
  • Windows       Autopilot deployment profiles: register hardware hashes, manage       Out-of-Box Experience (OOBE) settings, and ensure a seamless, zero-touch       provisioning experience for end-users.
  • Endpoint       Management (Intune): Monitor and maintain Microsoft Intune       configurations, including device enrollment (Windows, iOS, Android),       application packaging/deployment, and routine patch management (Windows       Update for Business).
  • Policy       & Compliance Enforcement: Support the implementation of Intune       configuration profiles, endpoint security baselines, and device       compliance policies to ensure hardware aligns with organizational       security standards.
• Collaboration      Platform Support: Maintain and support SharePoint Online, Microsoft      Teams, and OneDrive environments, ensuring proper site creation, data      structure, and sharing permissions.
• Identity      & Access Management (IAM): Assist with user      onboarding/offboarding, managing security groups, and enforcing      conditional access policies and Multi-Factor Authentication (MFA) via      Microsoft Entra ID (formerly Azure AD).
• Monitoring      & Security Alerts: Monitor cloud security dashboards and audit      logs for anomalies, assisting with the initial triaging of system alerts.
• Backup      & Data Retention: Monitor automated cloud backup solutions and      assist with standard data retention and discovery requests.
• Documentation      & Training: Create and maintain technical documentation, standard      operating procedures (SOPs), and end-user self-help guides for Office 365      features.

Technical Qualifications

• Education:  Associate’s degree in information technology, Computer Science, or equivalent hands-on technical experience.
• Microsoft 365 Expertise: Foundational knowledge of Microsoft 365 core services (Exchange, SharePoint, Teams, OneDrive, Intune, Autopilot) and Entra ID.
• Certifications (Preferred): Microsoft 365 Certified: Fundamentals (MS-900) or      Microsoft 365 Certified: Administrator Potentials (MS-102).
• Networking: Basic understanding of DNS concepts (such as MX, SPF, DKIM, and TXT      records) vital for email delivery and domain verification.
• Scripting: Basic familiarity with PowerShell for querying data and automating routine      Microsoft 365 tasks.

Preferred Skills (The "Plus" List)

• Exposure to cloud security and compliance dashboards (e.g., Microsoft Purview).
• Familiarity with Remote Monitoring and Management (RMM) platforms or centralized IT ticketing systems.
• Experience troubleshooting Office 365 desktop apps and mail flow issues
• Knowledge of compliance frameworks (e.g., NIST, SOC2).