Eligibility: This is a remote position. At this time, we are only able to consider candidates who reside in states where we are currently registered as an employer, including Idaho, Oregon, Washington, Missouri, Kansas Michigan.

Are you the person who goes three levels deep on a denial, finds the pattern no one else caught, and fixes it so it doesn't come back? 

Since 1977, MedMan (Medical Management, Inc.) has been making a difference by connecting the business and the practice by delivering integrative management, finance, accounting, and revenue cycle services designed for independent medical practices. Our core values — Intellectual Curiosity, Grit, Accountability, Confident Humility, Positivity, and Sharing are how we operate. If you're someone who owns outcomes, builds trust through follow-through, and wants to do meaningful work with a team that supports one another, we'd love to meet you.

ROLE SUMMARY
The RCM Specialist is a skilled billing professional who brings focused expertise to the complex, high-stakes parts of the revenue cycle. Working alongside Client Champions, the Specialist handles deep AR management, denial resolution, charge entry review, and other work that demands specialist-level knowledge and precision. This role doesn't own the client relationship — it owns the craft. Specialists develop sub-specialty depth in specific areas and are deployed by Champions to elevate the quality and consistency of work delivered.

Core Responsibilities

Specialist Execution

• Perform deep AR management — working aged accounts, identifying patterns, and resolving complex claims
• Lead denial resolution — root cause analysis, appeal writing, payer follow-up, and trend identification
• Review and resolve charge entry issues that require coding knowledge or payer-specific expertise
• Handle complex billing issues escalated by Champions or identified through dashboard review

Champion Support & Collaboration

• Work assigned tasks within the direction and prioritization of the Client Champion
• Flag systemic patterns observed during specialist work back to the Champion
• Contribute to building new lanes when recurring issues reveal a process gap
• Support high-touch client periods — new payer onboarding, system transitions, inherited backlogs
• Provide coverage support when a Champion's capacity is at its limit

Knowledge & Documentation

• Maintain and deepen sub-specialty expertise in assigned areas
• Contribute to policy and procedure documentation in areas of specialty
• Participate in Client Champion team meetings to share specialist insights
• Stay current on payer policy changes, coding updates, and denial trends in areas of focus

Minimum Requirements:

• High school diploma
• Two years experience in medical practice billing
• Proficiency in MS Office
•  eCW and/or athena experience required (3+ years)

What Success Looks Like

• Client Champions can rely on the Specialist to take complex work off their plate with confidence
• AR buckets and denial queues are worked with depth and consistency
• Patterns are identified and communicated — not just fixed quietly
• New lanes get built when issues repeat, not just patched
• The Specialist's expertise is known across the team and deployed effectively
• Client outcomes improve in areas where the Specialist is engaged

Competitive Benefits