The Customer Service Specialist is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, supports customer retention, and plays a key role in driving sales growth through upselling, cross-selling, account development, and relationship management.

Responsibilities

• Serve as the primary point of  contact for customer inquiries via phone, email, and other communication      channels. 
• Provide accurate, timely solutions while delivering exceptional customer service. 
• Troubleshoot and resolve customer concerns, complaints, and service issues. 
• Document customer interactions  and resolutions accurately in company systems. 
• Assist customers with order  processing, product selection, pricing, and service-related requests. 
• Develop strong knowledge of  company products, services, and processes. 
• Identify and pursue upselling,  cross-selling, and new business opportunities. 
• Build and maintain strong  customer relationships to support retention and account growth. 
• Support sales initiatives by  promoting products, increasing customer engagement, and maximizing revenue  opportunities. 
• Collaborate with sales,  operations, and other departments to meet customer needs and achieve business goals. 

• High school diploma or GED  required. 
• 1–2 years of customer service,  inside sales, account management, or related experience preferred. 
• Basic computer proficiency,  including CRM systems and Microsoft Office. 
• Strong written and verbal communication skills. 
• Ability to work in a fast-paced  environment and manage multiple priorities. 
• Strong problem-solving,  organizational, and customer service skills. 
• Sales-minded approach with the ability to identify growth opportunities and build customer relationships.      

Why Join Spectra?For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.