Essential Duties and Responsibilities

• Schedule and dispatch drivers, trucks, and equipment to meet delivery and pickup requirements.
• Monitor driver routes and provide real-time support to ensure on-time service.
• Communicate with drivers regarding assignments, route changes, delays, and customer needs.
• Track vehicle locations and shipment status using transportation management systems and GPS technology.
• Coordinate load assignments to maximize fleet utilization and operational efficiency.
• Maintain accurate records of driver logs, trip reports, fuel usage, and transportation documentation.
• Ensure compliance with Department of Transportation (DOT) regulations, Hours of Service (HOS) requirements, and company safety policies.
• Respond promptly to transportation emergencies, breakdowns, accidents, or service disruptions.
• Work closely with customers, other departments, and drivers to resolve delivery issues and maintain service excellence.
• Verify load information, delivery schedules, and transportation documentation for accuracy.
• Monitor driver performance and communicate operational concerns to management.
• Assist in planning and optimizing routes to improve efficiency and reduce operating costs.
• Generate and maintain dispatch reports and operational records.
• Obtain all permits required to transport equipment.
• Load and unload equipment as required. 
• Operate a forklift to pull equipment attachments.
• Associate degree or equal experience in Logistics, Transportation, Business Administration, or related field preferred.
• Minimum of 2 years of dispatching, logistics coordination, or transportation experience preferred.
• Experience in the trucking or freight transportation industry strongly preferred.
• Some knowledge or experience with heavy equipment is preferred.

Knowledge, Skills, and Abilities

• Knowledge of transportation operations, routing, and dispatch procedures.
• Familiarity with DOT regulations, Hours of Service requirements, and transportation compliance standards.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Ability to work effectively in a fast-paced environment and make sound decisions under pressure.
• Proficiency in transportation management software, GPS tracking systems, and Microsoft Office applications.
• Strong problem-solving and customer service skills.
• Ability to maintain accurate records and attention to detail.

Education and Experience

• High school diploma or equivalent required.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively by phone, radio, and electronic communication systems.
• Occasional lifting of office materials up to 20 pounds.
• Ability to climb onto machines.

Work Environment

• Office environment within a transportation or trucking operation.
• May require occasional evening, weekend, holiday, or on-call availability based on operational needs.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options