JOB DESCRIPTION

Position Title:

Technology Intern

Reports To:  

Managers of Respective Departments

Basic Function:

This internship opportunity is designed for college students enrolled in information technology, information security, cybersecurity, or related programs at Texas A&M-Texarkana who are seeking valuable hands-on experience in a secure financial services environment. The intern will work closely with IT and/or IS teams to support daily operations, assist with technology initiatives, and contribute to projects focused on system reliability, data protection, and secure service delivery. 

Learning Outcomes

• Gain firsthand experience supporting the IT and IS operations of a credit union, including network systems, hardware/software support, digital services, and cybersecurity controls. 
• Develop practical knowledge of information security principles, including data protection, access management, risk management, and regulatory compliance within a financial institution. 
• Enhance problem-solving and communication skills by assisting staff with technical issues, documenting processes, and participating in team discussions
• Gain exposure to IT tolls, ticketing systems, monitoring platforms, and security technologies commonly used in the financial service industry. 
• Develop an understanding of how technology supports member service, operational efficiency, and regulatory requirements. 

Responsibilities:

• Learn routine and specific duties within the IT and IS functions
• Assist with maintaining and supporting computer systems, applications, hardware, and network components.
• Support IS efforts by helping review access controls, documentation, policies, and compliance requirements.
• Assist in monitoring system performance, security alerts, and service tickets under supervision. 
• Help document procedures, technical guides, and security processes. 
• Participate in special projects and technology initiatives, including system upgrades, security awareness efforts, and process improvements. 
• Maintain accuracy of confidentiality, and integrity of all system data and information.
• Adhere to all RRCU policies, procedures, and security standards. 

Qualifications:

• Pursuing a Bachelor’s or Master’s degree in Information Technology, Information Security, Cybersecurity, Computer Science or related field at Texas A&M-Texarkana
• Competent computer skills and familiarity with standard office and technology equipment. 
• Ability to work independently and manage multiple tasks.
• Excellent written and verbal communication skills
• Ability to interact, communicate, and collaborate effectively while maintaining a high level of professionalism.
• Must maintain a neat and professional appearance. 
• Ability to follow the core values of Team-focused, Excellence, Authenticity, and Leading in Innovation.