Position Summary

The Sales Account Coordinator serves as the primary support resource for customers, ensuring accurate order processing, timely communication, and exceptional customer service. This role acts as a liaison between customers, production, scheduling, logistics, and accounting to ensure customer requirements are met and orders are fulfilled efficiently. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities.

Essential Duties and Responsibilities

• Provide a high level of dedicated customer service for national accounts. 
• Process customer replacement orders accurately and efficiently within the ERP/MRP system.
• Review sample request orders for completeness, pricing accuracy, product specifications, and delivery requirements.
• Work with production, purchasing, scheduling, IT, and shipping teams across multiple locations to ensure orders are fulfilled on time.
• Communicate order and project status updates, lead times, shipment information, and any potential delays to customers.
• Supporting the Accounting Team by collaborating with the customer to proactively resolve any potential billing issues.
• Assist the sales team with quotations, pricing requests, product information, and customer documentation.
• Maintain customer account records, contracts, pricing agreements, and correspondence.
• Resolve customer concerns, order discrepancies, and service issues in a professional and timely manner.
• Monitor open orders and proactively follow up on outstanding items.
• Prepare account activity reports, summaries, and other administrative documentation as needed.
• Support new customer onboarding and account setup processes.
• Assist with trade shows, customer visits, and special projects as assigned.
• Assist with other duties as needed, including providing back-up coverage for other team members.
• Build and maintain strong relationships with customers to promote long-term business partnerships.
• Other duties as required.

 *This job description outlines the basic duties and requirements for the position of Sales Account Coordinator. Duties may vary depending on the needs of the organization. 

Education and Experience

• Associate degree in Business Administration, Sales, Marketing, or related field preferred.
• Minimum of 2 years of customer service, sales support, account management, or order processing experience.
• Experience working with ERP/MRP systems is highly desirable.

Knowledge, Skills, and Abilities

• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Strong organizational and time-management skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Word.
• Strong attention to detail and accuracy.
• Ability to work effectively with cross-functional teams.
• Problem-solving mindset with the ability to identify and resolve issues quickly.
• Ability to maintain confidentiality and professionalism.

Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively in person, by phone, and electronically.
• 100% on-site role. M-F, 8:30am to 5:00pm with a 30-minute unpaid lunch.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Life insurance
• Disability Insurance
• SalesCancer, Critical Illnesses & Accident Insurance