About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs. 

For more information, visit us online at www.botanicgardens.org.

Along with the mission of bringing plants to people, our Core Values are a fundamental driver of the Gardens culture. They are:

Sustainability. We are devoted to an institutional, environmental and human sustainability.

Diversity. We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

Relevance. We make connections with all people using a lens of inclusion, equity and responsiveness.

Transformation. We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge. 

Denver Botanic Gardens is currently seeking an On Call Gift Shop Representative Job Title in our Gift Shop Department! Read below to see if the requirements might be a good fit for you:

Position Summary

This is a front-line customer service position. This position proactively and courteously solicits Gift Shop sales. This position is also responsible for ensuring a respectful, positive, safe, and pleasant Gardens experience for everyone.

As an on-call position, the ideal candidate will need to be available on short notice to cover shifts.  The position will work fewer than 20 hours per week, and the hours will not be regularly scheduled, but will be "on-call", or as-needed.  More details can be discussed during the interview process about meeting flexibility needs.

General Duties and Responsibilities

• Greets Gardens’ visitors and Gift Shop customers pleasantly, courteously, and promptly and actively solicit Gift Shop sales. 
• Processes customer purchases, exchanges, and returns.
• Relays all visitor comments and concerns to management, including suggestions for Gift Shop inventory.
• Pulls damaged or un-ticketed merchandise from the sales floor and follow proper procedures to correct the problems to resolve issues.
• Assists with Gift Shop opening and closing procedures as assigned.
• Accurately processes transactions and completes cash handling procedures as assigned.
• Supports team members and may assist in training as needed.
• Maintains back areas and stock rooms in an orderly, efficient, and clean condition.
• Completes assigned tasks and communicates updates to management and team members as needed.
• Supports merchandising efforts and overall presentation of the Gift Shop, including dusting, cleaning glass, and sweeping. 
• Assists with Shipping and Receiving to ensure the accuracy of incoming merchandise and proper ticketing.
• Provides timely and accurate information when answering Gift Shop phone calls.
• Works with all departments to support a high-quality visitor experience.
• Regular attendance at the worksite may be required. As with all positions at Denver Botanic Gardens, the incumbent must be in good performance standing to be eligible for remote work. Remote work is at the discretion of management at all times.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

Position Qualifications: Knowledge, Skills and Abilities

• Excellent customer service skills.
• Knowledge of Gift Shop merchandise and Denver Botanic Gardens facilities (or willingness to learn).
• Knowledge about all Denver Botanic Gardens facilities.
• Ability to work effectively with a wide variety of customers.
• Ability to handle cash responsibly and accurately.
• Strong communication and interpersonal skills.
• Ability to work a highly flexible, on-call schedule including evenings, weekends, holidays, and short-notice shifts.
• Demonstrated reliability and responsiveness for on-call scheduling.
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.  
• Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and able to deal well with stressful situations.
• Ability to be flexible and willing to modify plans, when necessary, throughout the day.
• Ability to work a flexible schedule, including evenings, weekends and/or holidays.
• Knowledge of Microsoft Suite products, specifically Word, Excel and Outlook and Teams.  
• Ability to work overtime as necessary.
• Must be a positive representative of the Gardens both internally and externally at all times.
• Must work with respect and cooperation at all times with fellow employees and the public.
• Must be committed to working safely at all times.

Experience/Education:

• High school diploma / GED and/or combination of education and equivalent experience is required. 
• Minimum of 1 years’ experience in cash handling, customer service, and problem resolution is required.
• Minimum of 1 years’ experience working in a team environment.

Come work for a place that offers you SO much more than just a paycheck!