Position Description 

The Associate Director is responsible for the operational leadership, execution, and performance of the insurance division within Insurance Revenue Recovery. This role provides day-to-day leadership oversight for managers, supervisors, and operational teams while ensuring alignment with departmental goals, client expectations, quality standards, and financial performance objectives.

The Associate Director serves as a key operational leader responsible for driving consistency, accountability, productivity, employee engagement, and client service excellence across their assigned division. This role partners closely with senior leadership to execute strategic initiatives, support operational growth, and maintain a high-performing culture aligned with Revco’s ONE philosophy.

This role is expected to operate within Revco’s standardized operational framework and leadership model, ensuring consistency across teams, clients, and workflows while supporting enterprise-wide objectives.

Key Responsibilities

Operational Leadership

• Lead daily operations for the Insurance division      across multiple clients, teams, and workflows 
• Drive productivity, quality, liquidation, and      operational performance metrics 
• Monitor department trends, identify operational      risks, and implement corrective action plans 
• Ensure standardized workflows, documentation      practices, and operational consistency across teams 
• Partner      with leadership to support scalable operational processes and workflow      optimization 

Leadership & Team Development

• Directly oversee Managers and/or Supervisors within      the division 
• Coach and develop frontline leadership teams to      improve accountability, communication, and performance management 
• Support employee engagement, retention, and      leadership development initiatives 
• Reinforce Revco’s ONE culture and leadership      expectations throughout the organization 
• Participate      in hiring, onboarding, and succession planning efforts 

Client & Business Partnership

• Support client relationships through operational      oversight, reporting review, and issue resolution 
• Participate in both onsite and virtual client      meetings as needed to discuss operational performance and recovery      strategies 
• Collaborate with internal departments including      Training, Human Resources, Technology, and Implementations 
• Ensure      service delivery aligns with contractual obligations and client      expectations 

Performance & Reporting

• Analyze operational and financial performance metrics      to identify opportunities for improvement 
• Assist in development and execution of departmental      goals, KPIs, and performance initiatives 
• Drive accountability around productivity, quality,      aging performance, and recovery outcomes 
• Partner      with leadership on reporting strategies and operational business reviews 

Strategic Execution

• Assist in execution of departmental initiatives,      process improvements, and technology implementations 
• Support operational readiness for new client      onboarding and growth opportunities 
• Champion continuous improvement initiatives and      operational efficiency efforts 
• Translate      strategic direction into actionable operational plans for leadership teams      

Qualifications

• Bachelor’s degree preferred or equivalent operational      leadership experience 
• 5+ years of healthcare revenue cycle management      experience 
• 3+ years of leadership experience managing      operational teams 
• Strong understanding of insurance follow-up, denials      management, appeals, and revenue recovery operations 
• Experience managing performance metrics, productivity      standards, and operational reporting 
• Strong leadership, communication, organizational, and      problem-solving skills 
• Ability to lead through change in a fast-paced      operational environment 
• Proficiency      with operational systems, reporting tools, and Microsoft Office      applications 

Preferred Leadership Competencies

• Operational accountability 
• Strategic thinking with execution focus 
• Leadership development 
• Client relationship management 
• Process improvement mindset 
• Cross-functional collaboration 
• Performance coaching 
• Change management 
• Decision-making and problem resolution 

HOURS: Monday-Friday 9:00am-5:00pm