Under the supervision of the IT Systems Manager, IT Interns will support LC Plus Technology in completing a large-scale laptop refresh and Windows 11 migration. The IT Intern will assist with imaging, hardware setup, device deployment, and system decommissioning.  

Essential Competencies:

• Prepares, images and configures laptops for deployment 
• Supports Windows 11 installation and updates
• Unboxes, tags, inventories and documents new hardware
• Prepares returned equipment for resale or recycling following approved data sanitation
• Provides on-site technical support and follows documented support workflows
• Assists staff in basic setup, login support and general troubleshooting
• Demonstrates respect, reliability and willingness to learn
• Provide guidance and technical assistance to staff
• Communicates effectively with technical and non-technical users
• Handles equipment and user data responsibly and confidentially

• Completion of high school/HSED with an interest in information systems, computer science or related fields is desired; enrollment in college or university level IT degree program preferred
• Knowledge of computer hardware and operating systems
• Previous technical support or customer service preferred
• Strong attention to detail
• Ability to lift and move IT equipment safely
• Ability to maintain high level of confidentiality.
• Current driver’s license, acceptable driving record and proof of adequate insurance required.

In evaluating candidates for this position, Lakeland Care Plus, Inc. may consider a combination of education, training and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.