The Mortgage Customer Service Representative assists in the Tax/Escrow area by performing the following duties:

Tax 

· Research, review and prepare property tax payment files.

· Pay individual property tax parcels.

· Responds to emails sent to the inbox.

· Provides superior customer service, both written and verbal, to homeowners, bankers, and other vendors. 

· Additional property tax related research & remediation.

Escrow

· Individual Escrow Analysis – Perform individual analysis as needed

· Identify root cause of excess Escrow Shortages, Surplus and Significant Payment Changes

· Mass Escrow Analysis – Perform required mass analysis annually according to state matrix.

· New Loan – Perform new loan analysis as needed.

· New Construction / Mid-Year Analysis - Assist with NewCon mid-year review and analyze loans as needed.

· Waiving Escrow – To remove Property Taxes, Homeowners insurance and / or both to close escrow.

· Approve Escrow Analysis Statements and Refund Checks.

· Web Reports – Review reports showing additional website payments made to escrow for review / research and analyze as needed.

·  · Lock Box Report - Review reports showing additional payments made to escrow for review / research and analyze as needed.

· Escrow Overdraft Report – Research, reanalyze and send letter as needed.

Assist with

· Insurance loss draft claims.

· Review and update Flood information including but not limited to exchange of information with flood vendors.

· Insurance Disbursements (HUB, MBA, MSP, ACH)

· Insurance Refunds

· RD Monthly Payment

· FHA Monthly Payment

· Reviews escrow & non-escrow hazard records and obtain updated documents as needed. 

· Reviews and update hazard information utilizing OnBase work queues.

Reviews daily reports from MSP related to hazard updates. 

Required Education:  High school diploma or general education degree (GED) 

Required Work Experience:  Two to five years of related experience and/or training; or equivalent combination of education and experience.

Technology Skills:  Accurately and efficiently process transactions. Proficient in Word & Excel. Preferred Black Knight System experience. 

Required skills or traits for the position:  Follow established policies, procedures & guidelines.  Demonstrate analytical decision making and problem-solving skills.