Title: Human Resources Business Partner

Classification: Full-Time, Exempt

Reports to: HR Director

Position Summary

The role of the Human Resources Business Partner (HRBP) serves as a trusted partner and primary point of contact for assigned Total Package HR (TPHR) clients. This role combines strategic partnership, compliance oversight, and hands-on HR service delivery to support clients’ business goals. Depending on level and client complexity, the HRBP may manage small to large client portfolios, lead client meetings, and coach HR Coordinators. The HRBP works collaboratively with internal partners to ensure consistent, high-quality HR guidance and support across all areas of client engagement.

You will interface with TPHR’s clients, internal team members, and other partners; therefore, polished and exceptional communication skills must be demonstrated at all times. The position requires the experience and skill set of a trusted Human Resources advisor with advanced expertise in compliance, employee relations, and organizational partnership.

In this role, you will have the opportunity to learn and grow with a fast-paced, fun HR services firm. You will work side-by-side with TPHR’s founding partners and team members. You will be able to apply your experience and education while rapidly expanding your HR knowledge base. 

  This is a role for someone passionate about Human Resources, someone who enjoys critical thinking, challenging the norm, and is detail-oriented. To join and be successful on our team, you must be aligned with our Company’s values. 

Our Values

Our commitment to our clients is to serve as an integrated partner, viewed as a seamless extension of their team. We pride ourselves on being responsive. Many HR matters can’t wait, and we get that, so we’ve built a team that understands how to operate with a sense of urgency, while also being mindful that reacting is different than responding. We genuinely work hard and value being real and telling it how it is. That’s not to say we lack polish and diplomacy, but we’ll never tell a client what they want to hear if that’s not what they need to hear. And finally, we like to have fun. HR isn’t always seen as fun, but we love what we do and incorporate our personalities and passion for HR into our work every day.

Essential Functions

• Live the TPHR Values each day in all that you do for TPHR and our clients.
• Take ownership of everything you touch. 
• Be proactive, forward-thinking, and curious. Question everything in a positive, inquisitive manner. 
• Seek to understand the “why” behind all that you do. 
• Give your full attention to your work each workday. 
• Anticipate challenges, push back, and offer alternative perspectives. 
• Collaborate and communicate daily with the team regarding client matters and other relevant topics. 
• Know when to escalate matters to TPHR leaders. 
• Do not make assumptions. 
• Know that bad news doesn’t get better with time; when mistakes happen, urgently communicate such to your leaders. 
• Always use the TPHR established tools, techniques, and methods (e.g. SOPs, Teams, LastPass, etc.). 
• Keep SOPs and TPHR Continuity Binder updated in real-time. 
• Avoid conflicts and seek clarity when uncertain. 
• Practice what we preach. 
• Always do the right thing when no one is looking. 
• JOB-SPECIFIC ESSENTIAL DUTIES
• Direct the HR delivery for assigned clients, ensuring HR Coordinators and HR Generalists provide timely, accurate, and client-focused support.
• Maintain client Compliance Calendars, SOPs, and documentation, ensuring deadlines are met, and information is current and accurate.
• Support administration of employee benefit plans, both Health and Retirement
• Advise on employee relations, performance management, and workplace investigations; lead or support investigations as appropriate and partner with leadership on resolution.
• Administer and monitor leaves of absence and other compliance-driven programs in alignment with applicable laws and client policies.
• Collaborate with the HR Compliance team to develop, update, and implement client handbooks and policies.
• Drive process improvement and quality assurance across HRIS, onboarding, and offboarding functions; provide direction and feedback to ensure consistency and excellence in execution.
• Coach client leaders to strengthen people management capabilities through feedback, skill development, and leadership conversations.
• Align HR initiatives with client business priorities to ensure TPHR support enhances both compliance and organizational effectiveness.
• Anticipate and address HR risks or emerging issues within client organizations; recommend practical, compliant solutions that support business objectives.
• Maintain up-to-date knowledge of employment laws and best practices for all locations in which you have clients operating.
• Monitor all time spent on clients.
• Ensure value is being provided to clients, time is not wasted, and we are managing to budget for Total Package clients. 
• Know when to push through conversations for efficiency, when to pick up the phone to stop email exchanges that are not concluding, and when to allow client space to work through the situation, always giving the client the time they need but never losing track that we have a finite amount of time in all of our days. 
• Cross-train on your peers’ job duties; understand how your regular duties and those of your peers overlap and come together; ensure nothing is dropped or lost in the intersection of these duties.
• Ensure all client requests are responded to the same day, or first thing the following day, when requests come in late in the day.
• Will be assigned projects and other duties as a normal course of business. Some are for Total Package clients, some are for On-Demand clients, and some are for general TPHR business operations.
• Additional duties will be assigned as needed.  

Qualifications - Experience, Education & Certifications

• Bachelor’s degree in Business Administration, Business Management, or related field, strongly preferred. High School diploma or GED required. 
• Minimum of 3–5 years of progressive Human Resources experience in a fast-paced or multi-client environment, with increasing responsibility in employee relations, compliance, and business partnership.
• Advanced computer skills, including MS Office Suite.
• Excellent communication skills – written and verbal. 
• Professional, responsive, and welcoming customer service skills.  
• Ability to exercise sound judgment to handle confidential and sensitive personnel matters.  
• Ability to work autonomously and as a team member. 
• Focused and organized. 
• Self-driven and can GSD. 
• Possesses a growth mindset. 
• Reliable and honest with a strong work ethic. 

Physical Requirements & Working Conditions

• The majority of work is performed in an indoor office setting and/or home office. You must follow all TPHR policies on safety and ergonomics as outlined in the TPHR policy. You are expected to inquire about safety and ergonomics when uncertain or entering a new work environment where hazards may be present. 
• You must be able to sit at and navigate a computer workstation for up to eight hours per day. 
• You may be required to travel locally to visit clients, attend meetings, etc., and on occasion, you may be asked to travel out of town. 
• All TPHR employees are responsible for contributing to a safe and pleasant work environment at all times.