IOCP is searching for its next Neighborhood Program Manager. Please read on below for more information about this position and how you can apply!

Why us?

• Star Tribune Top Workplace 2023 – 2025! 
• Full-time, benefits eligible 
• Medical, Dental, Vision, Life Insurance, Long Term Disability, FSA, HSA, 401(k)
• Nine paid holidays
• Generous PTO (starting at 21 days annually)
• Hybrid work environment
• Compensation: $63,322 - $69,987 annually

Why you?

• You are a leader. You are a follower. You are a doer.
• You are a great teammate; you love working with people in a team environment
• You are optimistic, fun, and energetic
• You enjoy coaching and supporting staff individually and as a team
• You are passionate about housing and providing a seamless experience to IOCP clients by bringing services directly to them
• You are a strategic thinker
• You communicate with clarity, purpose, and impact
• You collaborate to unite people around a shared purpose that inspires direction and transformation
• You want to be at IOCP. You want to be about our mission. You want to do this work with this team in this community.

What is the work?

Supervision and Program Leadership

• Hire, train, coach and support Neighborhood Program staff
• Supervise the daily work and professional development of individual staff
• Develop a collaborative approach within the team and across Interfaith Outreach programs
• Facilitate group communication, problem solving and support 
• Support a service delivery model that aligns with organizational values

Partnership and Cross-Program Collaboration

• Oversee and nurture relationships with key partners 
• Lead collaborative work with property management and housing ownership staff
• Coordinate opportunities for Neighborhood Program staff to learn from the work of our partners
• Participate in the leadership of efforts to coordinate operations across Interfaith programs
• Coordinate oversight of the embedded mental health program in collaboration with Washburn and Caring for Kids

Program Management and Data Administration

• Lead and oversee on-going efforts to strengthen program operations and service delivery
• Adjust program model to reflect emerging community needs, trends, and available resources
• Manage internal systems and procedures to collect, analyze and act on program data
• Document work, maintain records and ensure thorough and accurate client data is entered into Client Track and support data quality efforts
• Create and manage annual program budgets and monitor spending throughout the year
• Manage vehicle maintenance, registration, and transportation policies for program vans and ensure staff receive training in safe and compliant vehicle operation

Agency Leadership

• Serve on agency leadership teams
• Help direct overall Client Services operations 
• Represent the agency with identified community networks and organizations
• Participate and contribute to agency meetings, training, projects, and events
• Collaborate with Advancement and Communications staff in support of community engagement and fund development goals
• Support team building efforts with agency staff and volunteers

About IOCP 

We are a human service nonprofit that provides services in food, case management, emergency financial assistance, employment services, and childcare resources to those residing in our service area. Our clients and staff come from all walks of life! Inclusionary relationships are core to our role as an employer, service provider, partner, and community leader. We embrace diversity and are committed to promoting an inclusive environment across all types of difference.  

Our work environment is client centered, values driven, team oriented, diverse, and focused on learning and professional development. We have a strong internal culture of collaboration and team support, and a deep commitment across staff to our mission and values. Supervisors are extremely supportive of self-care, will help you grow, and give you a platform to do amazing work. Our team is tight knit, supportive and has fun together! Learn more about us here: https://iocp.org/. 

Apply 

Think you’d be a great fit for our team? Please complete our application, including submission of a resume and cover letter. Candidates are considered as submissions arrive. Position is open until filled.  

Minimum

• BA in related field, BSW preferred
• 3-5 years direct service experience working with low-income families 
• Experience with housing and services program models
• Ability to develop and manage programs that are trauma-informed and equity based
• Experience responding to crises
• Strong technical skills with knowledge in Microsoft Office Suite, including Word, Excel, and Outlook
• Experience supervising a professional staff
• Program development, management and evaluation experience
• Ability to network and develop community partnerships
• Excellent interpersonal, verbal and written communication skills
• Demonstrated experience working with populations of diverse age, income, race, national origin and ability
• Experience working with volunteers
• Ability to work effectively in teams
• Self-motivated and able to work well with limited supervision
• Must have access to reliable transportation
• Must have a valid driver’s license and safe driving record
• Must be willing to travel between work sites

Preferred

• MSW and Social Work license
• 5-7 year of direct service experience working with low-income families
• Knowledge of affordable housing management and compliance
• Five years of program development and management experience
• Community organizing experience
• Bi-lingual in English and Somali, Spanish or Russian
• Ability and willingness to transport program participants in the Neighborhood Program van