Job Summary Overview

The position is responsible for providing overall support for the entire risk division and management team. 

Essential Job Functions

• Provides administrative and operational support to the Risk Management Division for quality member service and prevention of losses. 
• Creates and updates Temenos workflows for risk departments as needed.  
• Provides decisions and guidance to the collection team. 
• Resolves escalated member issues. 
• Reviews audit processes and all related regulations, Reg E, Z, DD, etc. 
• Ensures department procedures are updated as needed. Identifies departmental educational gaps and works with the Training segment to produce and deliver materials and information to resolve those gaps. 
• Provides backup support to various functions as needed and assists with a variety of assignments that may move quickly and change as needed. 
• Shares knowledge and abilities with team members for the achievement of overall Credit Union goals, with a willingness to embrace and make change. 
• Performs other job-related duties as assigned.

Position Required Qualifications

Minimum Education and Experience

High School diploma or general education degree (GED) and three (3) years’ experience in, collections, account protection or related position in consumer lending. 

Knowledge, Skills, and Abilities

Knowledge of computers. Ability to type 40 words per minute. Ability to perform and navigate in excel and word. Ability to create and execute presentations within Microsoft Power Point. Ability to read, write, speak and use proper grammar in English. Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations. Ability to write procedure manuals. Ability to write business correspondence in response to sensitive inquiries or complaints. Ability to use system resources from multiple departments to answer questions and resolve problems. Ability to speak effectively to members and internal customers regarding complex inquiries or complaints and communicate verbally both in person and on the telephone. Ability to define problems, collect data, establish facts, and draw valid conclusions. 

Licenses, Training, and Certifications Required

None.

Preferred Qualifications

None.

Hybrid Work Environment and Physical Demands

• Occasionally required to; climb or balance; stoop, kneel, crouch or crawl; or reach with arms. 
• Frequently required to sit or stand.  
• Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards. 
• Occasionally is required to lift and or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. 
• The noise level in the work environment is usually moderate. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.