Job Summary: 

Serve as the ambassador of first impressions for Liberty Tower and the Grande Hall while maintaining a secure, welcoming, and professional environment for tenants, visitors, guests, and contractors. Uphold a consistent presence at the front Guard Security Desk, monitor building security systems and video surveillance, warmly greet and assist all occupants and visitors, provide directions and support, and communicate in a calm, professional, and non-confrontational manner. 

Support the Facilities and Property Management Director through building operations, mechanical maintenance coordination, contractor management, event support activities, tenant services, administrative functions, and the reporting, diagnosis, and resolution of property management and facility-related issues as needed to ensure the safe, efficient, and positive operation of the property. 

Essential Functions: 

• Maintain a secure environment for all employees, tenants, and visitors to Liberty Tower and/or the Grande Hall.
• Remain calm in emergency situations.
• Possess the ability to speak with visitors in a non-confrontational manner to assist them or identify them as unwelcome in the Tower.
• Document daily activity including tenant calls to the Security Desk, incident reports completed, and suspicious persons identified/confronted.
• Monitor all video monitors that secure the building routinely.
• Review all financial center video tapes for image clarity and to ensure the recorders are performing as required per an established schedule.
• Research and/or diagnose facility problems, escalates as needed, dispatches vendors.
• Provide administrative/documentation support to the Facilities and Property Management Director and tenant services as may be required from time to time.
• Maintain/manage Sonitrol monitoring systems.
• Monitor building fire system, elevators and security systems and respond properly to alarms or dispatches appropriate vendors as necessary or directed.
• Manage/Assist with Liberty Tower the daily operation of the building’s mechanicals (i.e., without limitation, general maintenance, boiler, chiller, sump pump/plumbing systems, general HVAC control/monitoring, grounds repair or maintenance work) including equipment start-up and shutdown and contacting certified maintenance vendors, as necessary.
• Work with safety and building inspectors and contractors for various areas of Liberty Tower.
• Assist with contract guard liaison/scheduling.

Secondary Functions:

• Assist Facilities Management with tenant billings and other tenant matters as required.
• Assist event vendors, caterers, and clients with facility access, operational needs, and general coordination to support successful event execution. 
• Ensure the building is properly lit and accessible for entry prior to employee/customer arrival.
• Assist with the move of office equipment/furniture as needed – whether for Liberty, The Grande Hall, or tenants.
• Assist with Liberty IT projects on a limited/as needed basis.
• Maintain an organized, efficient area and file systems for the office.
• Issue security access cards when required by Facilities Management.
• Snow removal from the front of the building.

Job Standards:

• Remain constantly alert to prevent any undesirable situations from occurring at the Tower.
• Perform preventative maintenance measures effectively as evidenced by the aversion of high costs of replacement and repairs.
• Demonstrate safety in all activities as evidenced by no injuries to self, employees, tenants, clients, etc.
• Demonstrate excellent customer service skills both in person and on the telephone as evidenced by minimal negative reports from other departments, third parties, and by management observation.
• Create clear, concise, and accurate incident reports that are grammatically correct.
• Approach, identify, and report those individuals that have no legitimate business in the Tower.
• Carry a pager or cellular telephone to respond to building emergencies after hours as needed.

- This includes calls placed from the automated building directory and calls received from the current alarm monitoring company.

• Always maintain a professional appearance.
• Complete assigned projects within the allotted time as evidenced by due dates.
• Maintain regular attendance and punctuality.
• Maintain a high level of accuracy while inputting/processing information, as evidenced by daily, weekly, or monthly reports.
• Demonstrate safety in all activities as evidenced by no injuries to self, employees, tenants, visitors, etc.

Physical Requirements:

• Talking - Ability to express or exchange ideas by means of the spoken word.
• Hearing - Ability to receive detailed information through oral communication.
• Seeing - Ability to view a computer screen for extended periods of time.
• Sitting - Ability to sit for an extended period.
• Standing - Ability to stand on feet for long periods of time.
• Mobility - Ability to move from one place to another.
• Walking - Ability to use feet and legs to move from one place to another.
• Balancing - Ability to maintain equilibrium to prevent falling.
• Climbing - Ability to use feet and legs and hands/arms to climb stairs or reaching high places.
• Finger Dexterity - Ability to work with fingers for handling small objects or documents and use a keyboard.
• Reaching - Ability to extend hand/arms in any direction to move/handle objects.
• Driving - Ability to travel to various/multiple locations and hauling of materials or supplies.
• Lifting – Ability to lift/move heavy objects.

Knowledge, Skills, and Abilities:

• High School diploma or equivalent required. 
• A minimum of 3-5 years’ experience working in security or facilities preferred with general working knowledge of HVAC and general building maintenance.
• The ability to communicate verbally and in writing with all types of individuals, provide superior customer service and work well with others is required.
• Demonstrated professional courteous manner, present a well-groomed, business-like appearance, demonstrate good presentation abilities, and use proper telephone etiquette/grammar required.
• Ability to perform data entry with accuracy/thoroughness required.
• Ability to manage difficult situations, tenants, and/or customers/persons in a demanding environment.
• The ability to change priorities quickly, work effectively under time constraints and contribute to the team effort is essential.
• Ability to ensure a high level of customer satisfaction.
• Must be detail oriented and able to handle multiple projects at any given time.
• Ability to learn word processing, spreadsheet, monitoring equipment and industry-related software as required.

An Equal Employment Opportunity Employer    Minorities/Females/Veterans/Disabilities

PM 19