The Front Desk Reception and Security staff is responsible to check in clients, answer phone calls and oversee the general security of the building and its workforce. Accountability: IT Director

Duties and Responsibilities:

• Perform front desk reception duties as assigned

• Check in clients

• Notify staff upon arrival of visitors/guests/client

• Answer phone calls and route caller to the appropriate person/department.

• Monitor building security (indoors and outdoors)

• Complete other support job functions as assigned

Required Skills:

• Ability to work in a team

• Ability to multi-task

• De-escalation training a plus

• Background and experience in building and person security

• Ability to stay calm in challenging situations

• Security training background

• Strong customer service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments

• Punctuality

• Spanish language a plus

• Ability to work flexible hours, as necessary

Educational Requirement: Minimum of a high school diploma

Training Requirements:

Oriented within the first three months of hire to:

• the Agency’s mission, philosophy, goals, and services;

• the cultural and socioeconomic characteristics of the service population;

• the Agency’s place within the community;

• the Agency’s personnel manual

• Lines of accountability and authority within the Agency

• Training on proper documentation techniques and the maintenance and security of caserecords and client files including HIPAA specific regulations

• All  JFCS required trainings.