Position Summary

An application systems analyst at Your Health Idaho functions as the primary business administrator for commercial off-the-shelf (COTS) applications in support of Your Health Idaho’s operations and ensuring these products are optimized to support the organization’s goals and outcomes. The systems analyst will function as a bridge between stakeholders and technical teams. Responsibilities include gathering requirements, creating technical specifications, administering product configurations, developing workflows, enforcing role-based access control protocols, and testing new systems and processes to ensure they operate efficiently and effectively. They also provide user training, maintain systems, and collaborate with internal teams to ensure the programs are properly integrated with other business applications, while also ensuring ongoing maintenance and security requirements are met and managed.

Responsibilities (Position may include additional functions not listed) 

• Serves as the Subject Matter Expert (SME) for applications within the assigned area of responsibility. 
• Identifies initial Business Case requirements & other pre-project activities (e.g., high-level requirements, project scope, objectives). 
• Performs system analysis against operational goals, objectives, and needs of the general business environment. 
• Devises and modifies processes and procedures to solve complex operational problems. 
• Works with business stakeholders on feature requests, upgrades, migrations, and integrations. Recommends improvements based on interactions. 
• Brainstorms new ways to add or improve functionality to systems through collaboration with stakeholders. 
• Applies knowledge of business operational needs to identify and propose alternatives to process and technology within the organization. 
• Provides timely and accurate production support for the assigned applications, including troubleshooting, triage, and resolution of issues. 
• Monitors application performance and uptime via established monitoring practices and methods. 
• Enters and manages vendor tickets/cases while escalating urgent problems requiring more authority or knowledge to appropriate resources. 
• Completes resolution of escalated technical issues including facilitation of bug/defect review, root cause analysts, and remediation 
• Conducts application unit testing, integration testing, and system testing on a regular basis to ensure quality and function. 
• Coordinate implementation of projects related to technology changes while reporting progress and timelines to management. 
• Creates and sends communication for application change notices. 
• Collaborates with internal teams to ensure application changes are fully implemented into operational documentation. 
• Collaborates with internal security teams to ensure application compliance with role-based access controls, security best practices, and compliance with the CMS ARC-AMPE security framework. 
• Collaborates with business and IT stakeholders to plan system maintenance patches and upgrades. 
• Understands and follows the complete service desk process flow. 
• Updates and maintains application documentation. 
• Delivers end user application training as needed. 
• Reviews and analyzes data on application effectiveness and efficiency from multiple internal and external sources 
• Performs other duties as assigned. 

Qualifications (Required knowledge, skills, abilities, education, experience, etc.) 

• Bachelor’s degree in business administration, Information Systems or related discipline or equivalent experience (i.e. military) 
• 3+ years’ experience performing system support and analysis as well as proven ability to guide and identify system requirements (i.e., requirements elicitation, analysis, specification, and verification) and apply them in practice 
• Experience developing, implementing, and improving business processes. 
• Ability to research, define and analyze business problems 
• Knowledge of software development and maintenance methodologies 
• Knowledge of Customer Relationship Management (CRM) platforms (i.e. Microsoft Dynamics, Salesforce, etc.) 
• Knowledge of Customer Experience (CX) management platforms 
• Proficient with Windows and web-based systems including Microsoft Office: Outlook, Word, Excel, PowerPoint, Visio and Dynamics. 
• Specific knowledge of the health care industry a plus 
• Critical thinking abilities to take complex, ambiguous, abstract requirements and break them into smaller components, patterns, views and features 
• Ability to effectively communicate business concepts to technical audiences as well as technical and data concepts to non-technical audiences 
• Strong analytical, technical, and organizational skills 
• Excellent verbal and written communication as well as business writing skills 
• Proven ability in relationship building and facilitation 
• Ability to adhere to strict confidentiality policies and procedures consistent with the values and integrity of YHI. 
• Demonstrated ability to work within a fast-paced, quickly evolving organization, manage multiple, complex priorities and respond effectively to change. 
• Ability to work with minimal supervision and under tight deadlines. 
• A committed self-starter with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships. 

Physical & Other Requirements 

• Ability to work in office and workshop settings. Frequent facilitation of meetings, workshops, or group meetings. Use of normal office machines and specialized audio-visual equipment for presentations. 
• Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing. 
• Must possess the ability to write and compose correspondence, memorandums, and reports manually and via computer or email as well as be able to make presentations. 
• Availability to work additional hours or weekends as projects demand. Some travel may be required. 

*The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position. The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform each task proficiently. “Ability” means to possess and apply both knowledge and skill. 

This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation. 

This document does not create an employment contract, implied or otherwise. The organization maintains “at will” employment. This job description is subject to review and may be revised or updated at management’s discretion.