Job Description - Assistant Manager Role - Tower Saint John's Imaging

Position Summary

The Assistant Manager supports the Executive Director in coordinating and overseeing daily departmental functions. This role assists with staff supervision, workflow efficiency, and administrative operations to ensure high-quality patient care and service delivery.

Essential Responsibilities

• Demonstrates behaviors that reflect the core values of quality, safety, teamwork, accountability, integrity, and respect.
• Serves as a point of contact between managers, employees, and patients; assists in addressing and resolving patient concerns.
• Supports oversight of all staff scheduling and daily activities.
• Assists in managing front office workflow and provides hands-on front office support as needed.
• Supports all departmental operations and administrative tasks as needed.
• Provides support in onboarding and offboarding employees.
• Monitors inventory levels and assists with ordering supplies.
• Provides administrative support and collaborates with team members to ensure timely and accurate services.
• Maintains confidentiality when handling sensitive patient information, documents, and imaging records.
• Prioritizes tasks effectively to meet deadlines and operational needs.
• Delivers excellent customer service to patients and internal stakeholders.
• Collaborates with Radiologists, technologists, and administrative staff to support high-quality imaging services.
• Assists in implementing department policies, procedures, and training initiatives.
• Supports management in departmental projects, process improvements, and growth initiatives.
• Monitors patient satisfaction feedback and assists in implementing service improvements.
• Coordinates maintenance schedules and communicates with vendors for service and repairs.
• Upholds patient dignity and ensures a respectful care environment.
• Other duties as assigned.

Core Job Duties

• Adheres to all requirements for the confidential management of company and patient information, including HIPAA compliance, secure handling, and records management.
• Communicates effectively and professionally with internal and external stakeholders.
• Maintains working knowledge of company policies and procedures.
• Complies with all safety regulations, including incident reporting and proper use of protective equipment.
• Applies critical thinking to review documents, analyze information, and identify discrepancies.
• Manages time effectively to meet attendance standards and daily operational goals.
• Performs other duties as assigned.