The National Network of Public Health Institutes (NNPHI) is the official organization representing over 52 public health institutes in more than 30 states spanning all ten Department of Health and Human Services regions. Public health institutes are nonprofit organizations that improve the public's health by fostering innovation, leveraging resources, and building partnerships across sectors, including government agencies, communities, the health care delivery system, media, and academia. NNPHI and its member institutes work together to implement public health policy and program initiatives throughout all 50 states. 

The NNPHI mission is to support national public health system initiatives and strengthen public health institutes to promote multi-sector activities resulting in measurable improvements of public health structures, systems, and outcomes. NNPHI’s vision is innovation-fostering public health institutes across the nation collaborating to improve population health.

NNPHI collaborates with its member public health institutes and a wide range of national, state, tribal and local partners to support public health initiatives. These collaborative efforts promote health equity, support public health and health systems collaboration, build capacity of the public health system, encourage health in all policies, and promote evidence-based public health practice.

Additional information about NNPHI’s program areas and collaborative efforts with public health institutes is available at www.nnphi.org.

Position Summary:

The Program Associate Membership & Communications is a highly collaborative, detail-oriented professional who will play a central role in delivering value to our members and amplifying our organizational voice. This role sits at the intersection of communications, data, and member engagement—ensuring that our content is relevant, our data is actionable, and our members are supported.

Primary Responsibilities:

Communications & Content (40%)

· Develop and manage a cross-channel editorial calendar (email, website, social media)

· Draft, edit, and publish engaging content for member and public audiences, including weekly Top 5 and marketing of NNPHI convenings, benefits and funding opportunities

· Support maintenance of NNPHI Mailchimp and Salesforce contact lists. Coordinate website inquires and ensure contact management between the website, Mailchimp and Salesforce.

· Write and edit content for websites and social media

· Support daily maintenance of NNPHI’s digital channels

· Build and maintain relationships with communications professionals across NNPHI’s network

· Monitor communications performance and recommend improvements

Membership Data & Insights (30%)

· Maintain and optimize membership data within Salesforce and SharePoint platforms

· Track member engagement, trends, and participation across programs and services

· Create simple dashboards and reports to inform decision-making

· Segment member audiences to support targeted outreach and services

Member Experience & Services (30%)

· Coordinate delivery of member benefits, including events, resources, and communications

· Serve as a primary point of contact for member inquiries

· Identify opportunities to enhance member engagement and satisfaction

· Support annual member investment drive including, but not limited to collateral development, member revenue data management, and invoicing

· Support the NNPHI Annual Conference speakers and logistics

Perform other duties as needed

Qualifications

• 3–6 years of relevant experience in nonprofit, public health, membership organizations, or related fields

· Comfort and proficiency with Microsoft Office programs (including but not limited to Outlook, Word, PowerPoint, and Excel) and comfort with learning new software and technology. 

· Experience with email marketing platforms (e.g., Mailchimp)

· Familiarity with data visualization tools (e.g., Tableau, Power BI, Google Data Studio)

· Experience with CRM and/or membership management platforms (e.g., Salesforce)

· Experience supporting membership programs, networks, or associations

· Experience providing coordination support for programs including notetaking, meeting scheduling, research coordination, and report development

· Photo editing, video editing and/or graphic design skills is a plus but not a requirement.

· Strong communication skills, particularly in email and phone etiquette

· Strong writing skills

· Strong organizational and problem-solving skills, including the ability to manage multiple tasks and respond to multiple demands simultaneously and prioritize appropriately

· Strong interpersonal skills and an ability to work well with diverse partners and constituents and function as a productive member of a team

· Attention to detail and a strong value for high-quality work products

· Independent work ethic and positive, self-starter attitude

· Strong customer service orientation.

Travel

10% travel is required based on location. This could be more or less based on the needs and responsibilities of the role.