Position Title

Reporting Analyst – Travel Analytics & Business Intelligence

Department

Customer Success

Reports To

Sr. Director of Customer Success

Position Overview

The Reporting Analyst is responsible for transforming travel data into meaningful insights that support corporate travel program optimization, operational excellence, and strategic decision-making. This role partners closely with Account Management, Customer Success, Operations, Finance, and Technology teams to develop accurate, actionable reporting for both internal stakeholders and enterprise travel clients.

The Reporting Analyst will analyze travel booking data, spend trends, supplier performance, traveler behavior, service metrics, and operational KPIs to provide visibility into program performance and identify opportunities for cost savings, policy improvements, and enhanced traveler experiences.

The ideal candidate combines strong analytical skills with an understanding of corporate travel programs, reporting platforms, and the unique operational needs of a Travel Management Company (TMC).

Key Responsibilities

Client Travel Program Reporting

• Develop and maintain client-facing reporting packages that provide visibility into corporate travel program performance.
• Analyze travel spend across air, hotel, rail, and ground transportation categories.
• Create reports highlighting booking trends, traveler behavior, supplier utilization, and program compliance.
• Support quarterly business reviews (QBRs) and executive client meetings with data-driven insights.
• Identify opportunities to improve travel policy compliance, adoption, savings, and traveler experience.
• Translate travel data into recommendations that help clients optimize their programs.

Travel Data Analysis & Insights

• Analyze booking data from Online Booking Tools (OBTs), Global Distribution Systems (GDS), expense platforms, and internal reporting systems.
• Monitor key travel metrics including:
  • Total travel spend
  • Booking  volume
  • Advance purchase behavior
  • Online  booking adoption
  • Policy  compliance
  • Airline and hotel utilization
  • Savings opportunities
  • Unused ticket activity
  • Traveler engagement
  • Agent-assisted versus self-service bookings
• Identify trends, anomalies, and opportunities through data analysis.
• Provide actionable recommendations to internal teams and clients.

Operational Performance Reporting

• Develop reporting to measure TMC operational performance and service delivery.
• Track key operational metrics including:
  • Service Level Agreement (SLA) performance
  • Agent response times
  • Call/email/chat volumes
  • Ticketing  activity
  • Queue performance
  • Customer satisfaction trends
  • After-hours support activity
  • Escalation trends
• Partner with Operations leadership to identify process improvements and efficiency opportunities.
• Create dashboards that provide real-time visibility into operational health.

Supplier & Program Analytics

• Analyze airline, hotel, and rental car performance to support supplier strategy.
• Monitor negotiated contract performance and utilization.
• Identify opportunities for increased adoption of preferred suppliers.
• Support supplier reviews with data-backed insights.
• Analyze fare, rate, and content availability trends.

Reporting Development & Automation

• Build and maintain dashboards using tools such as Power BI, Tableau, or similar business intelligence platforms.
• Create automated reporting solutions to improve efficiency and reduce manual processes.
• Develop standardized reporting templates and documentation.
• Validate data accuracy across multiple travel technology platforms.
• Partner with Technology teams to improve reporting capabilities and data availability.

Key Deliverables

• Monthly and quarterly client reporting packages
• Executive travel program dashboards
• Operational performance reporting
• Supplier performance analysis
• Travel spend analysis
• Policy compliance reporting
• Savings opportunity analysis
• Business intelligence dashboards
• Data quality reporting

Success Metrics

Success in this role will be measured by:

• Accuracy and reliability of client reporting.
• Timeliness of reporting delivery.
• Improved visibility into client travel program performance.
• Increased adoption of reporting tools and dashboards.
• Identification of actionable cost savings and program improvements.
• Reduction of manual reporting processes through automation.
• Positive feedback from clients and internal stakeholders.

 
Required Qualifications

• 3+ years of experience in reporting, analytics, business intelligence, or travel operations analytics.
• Experience analyzing corporate travel data preferred.
• Strong proficiency in Microsoft Excel, including advanced formulas, PivotTables, and data analysis.
• Experience writing SQL queries and working with structured data.
• Experience developing dashboards and reports using BI tools such as Power BI or Tableau.
• Strong analytical and problem-solving skills.
• Ability to interpret complex data and communicate insights clearly.
• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple reporting priorities in a fast-paced environment.

Preferred Qualifications

• Experience working within a Travel Management Company (TMC).
• Knowledge of corporate travel technology platforms including:
  • Online Booking Tools (OBTs)
  • Global Distribution Systems (GDS)
  • Expense platforms
  • CRM systems
  • Travel reporting platforms
• Experience with platforms such as Spotnana, Sabre, Amadeus, Travelport, Concur, or similar technologies.
• Experience supporting enterprise travel clients.
• Experience building executive-level reporting packages.
• Familiarity with airline contracts, negotiated rates, and travel program optimization.