ROLE

The role of the Credit and Compliance Lead is to assist the Director in the daily operation of the department and to provide a consistent point of authority and contact in the absence of the Director and/or the Assistant Director for the staff as well as other departments seeking assistance

CORE COMPETENCIES FOR THIS ROLE

Credit & Compliance Oversight: Support the review of proposed sales and contract documentation to ensure adherence to company business rules, marketing qualifications, and confirming sales criteria.

Operational Leadership: Assist with the daily operation of the department and provide leadership, guidance, and decision-making support in the absence of the Director and/or Assistant Director.

Contract Accuracy & Quality Control: Ensure purchase agreements and related documentation are reviewed for accuracy, completeness, and conformity with company standards.

Cross-Department Collaboration: Partner with Sales, Sales Administration, and other departments to resolve issues, support transactions, and provide exceptional service to owners and prospective owners.

Customer & Team Support: Serve as a knowledgeable resource for staff and internal departments by providing timely assistance, communication, and problem resolution.

Professionalism & Accountability: Demonstrate strong attention to detail, sound judgment, effective communication, and a commitment to the company’s principles of being Curious & Engaging, Open & Can-Do, and Genuine & Caring.

RESPONSIBILITIES

• To review individual proposed sales for creditworthiness and adherence to company business rules and conform to sales criteria when Director and/or Assistant Director are unavailable.
• To be knowledgeable of current marketing qualifications and conform to sales criteria.
• To have Knowledge of the use parameters and current benefits available to purchasers through Somerpointe and RCI.
• To assist/advise Sales on resolution of obstacles preventing the consummation and/or acceptance of a sale when Director and/or Assistant Director are unable to do so.
• To review and prepare each set of purchase agreements for accuracy and conformity prior to assigning file to staff member.
• To Assist Sales Administration personnel with the preparation of contract documents through Cornerstone and ancillary documents produced through MS Word.
• To have Interactions with departments across the company to resolve customer service issues with both new and existing owners.
• Duties as assigned by department head

• NV Real Estate or Time Share Agent’s license
• Substantial previous experience in timeshare sales or verification – experience with RCI Points
• NV Notary Public appointment or the ability to secure same
• Oral and written communication skills
• Customer service oriented
• Strong interpersonal skills 
• Ability to effectively manage department/staff in Director’s absence
• Attention to detail
• Computer proficiency including Excel and Word