Duties and Responsibilities

• Operate the hospital’s PBX telephone console and communication system
• Provide basic information to callers, visitors, and patients
• Acts in a professional manner at all times and knowledgeable of all departments in the facility
• Respond to emergency codes and announcements (such as Code Blue, fire alarms, or disaster alerts) according to hospital procedures
• Demonstrates the ability to be organized and flexible in stressful situations
• Excellent customer service skills and performs other duties as assigned
• Answer incoming calls to the hospital in a professional manner
• Transfer calls to the appropriate departments, patient rooms, physicians, nurses, or staff members
• Make overhead paging announcements when requested
• Assist with other duties such as registering patients, etc.

Regulatory Requirements

• Completes annual educational requirements within the assigned time frame
• Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital