Our Store Leads support the day-to-day operations of the café by helping the management team create a smooth, organized, and positive work environment. They serve as a resource for team members, help ensure operational standards are met, and assist with training, communication, and shift execution.

Key Responsibilities

• Communicate store priorities, updates, and operational needs to team members.
• Help ensure the café is clean, stocked, organized, and ready for service.
• Support daily, weekly, and monthly cleaning and maintenance tasks.
• Assist in leading shifts, including labor deployment and break management.
• Ensure guest orders are completed accurately and efficiently.
• Demonstrate proficiency in all front- and back-of-house positions.
• Help maintain food safety, sanitation, and quality standards.
• Assist with onboarding and training new team members.
• Escalate team member concerns, operational issues, and guest feedback to management.
• Document key store updates and support managers with administrative tasks.
• Provide friendly, professional guest service and help resolve concerns as needed.
• Perform other duties as assigned.

• Previous leadership or supervisory experience in a café, restaurant, retail, hospitality, or food service environment preferred.
• Experience supporting daily operations, training team members, and delivering excellent guest experiences.

Skills & Qualifications

• Strong communication and interpersonal skills.
• Ability to lead by example and foster a positive team environment.
• Organized, dependable, and able to prioritize tasks in a fast-paced setting.
• Commitment to food safety, cleanliness, quality, and operational standards.
• Customer-focused mindset with the ability to professionally handle guest concerns.
• Ability to work collaboratively with team members, managers, and vendors.