Who We Are
At Moaddel Law Firm, we are committed to providing compassionate, strategic, and aggressive legal advocacy for immigrant families. With decades of experience serving Latino communities throughout California, we understand that every immigration case represents a family’s future, not just a legal matter. We are driven by results, purpose, and a deep commitment to the communities we serve.

The Opportunity
We are seeking a detail-oriented and bilingual FOIA Case Assistant to join our USCIS team remotely from LATAM. In this role, you will support attorneys and clients throughout the Freedom of Information Act (FOIA) process by preparing filings, tracking requests, reviewing results, maintaining case records, and ensuring timely communication with clients.

This position is ideal for professionals who thrive in organized, process-driven environments and enjoy balancing legal administrative work with client communication. You will play a critical role in helping attorneys gather and review information that may significantly impact a client’s immigration case.

Work Setup

• Fully remote role based in LATAM.
• Full-time position.
• Monday through Friday, 8:30 a.m. – 5:30 p.m. PST.
• Reports to the FOIA Lead.
• Fast-paced, metrics-driven environment.

What You’ll Do

• Conduct introductory calls with immigration clients and provide exceptional customer service.
• Coordinate and collect immigration-related information and supporting documents from clients.
• File and track FOIA requests with agencies including USCIS, EOIR, CBP, FBI, ICE, and OBIM.
• Review FOIA receipt numbers and monitor case progress.
• Schedule FOIA follow-up tasks every 30 days to track results and case status.
• Assemble FOIA packets and prepare files for attorney review.
• Maintain and update FOIA tracking spreadsheets and case records.
• Save and organize FOIA results within Clio and other internal systems.
• Coordinate communication between attorneys, legal assistants, and clients.
• Manage incoming calls, emails, text messages, and client inquiries.
• Schedule client appointments for signatures, fingerprints, and consultations.
• Draft case closure letters and client communications when required.
• Process modified retainers and service upgrades as needed.
• Maintain accurate case files and ensure compliance with firm procedures.

• Fully bilingual in English and Spanish.
• 2+ years of FOIA filing, FOIA review, or immigration legal assistant experience.
• Legal Education Background or interest.
• Strong understanding of FOIA processes and immigration-related documentation.
• Excellent customer service and client communication skills.
• Strong attention to detail and document accuracy.
• Ability to manage multiple priorities, deadlines, and case-related tasks simultaneously.
• Exceptional organizational and time management skills.
• Experience working with case management systems such as Clio or similar platforms preferred.
• Strong written and verbal communication skills.
• Capable of summarizing large volumes of information and documentation after review.
• Enjoys working independently while maintaining productivity in a remote environment.
• Problem-solving mindset with the ability to identify and escalate issues appropriately.
• Professionalism when handling confidential and sensitive client information.
• Ability to receive payments in USD via PayPal.
• A dependable laptop or desktop (8GB RAM minimum, Core i5 or higher) paired with a stable 10 Mbps connection to ensure smooth performance.