Position Description: The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.

Key Responsibilities:

Electronic Communication Management:

Respond to patient inquiries received via hospital website

Ensure timely and accurate handling to all electronic communications.

Patient Support:

Assist patients in resolving any concerns or questions related to hospital services.

Maintain a compassionate and professional demeanor in all patient interactions.

Record Keeping:

Document all electronic interactions in the hospital’s CRM system or relevant databases.

Maintain patient confidentiality in accordance with HIPAA regulations.

Qualifications:

• High school diploma or equivalent; further education or certification in healthcare administration is a plus.
• Working knowledge of EPIC or other Hospital Information System (HIM)
• Experience with EPIC My Chart a plus
• Proven experience in hospital or physician customer service, preferably 2years.
• Strong proficiency in digital communication tools and platforms.
• Excellent written and verbal communication skills.
• Empathetic and patient-centered approach.
• Ability to multitask and manage time effectively.
• Basic understanding of medical terminology is preferred.
• Familiarity with HIPAA regulations and patient privacy standards.