JOB SUMMARY:

Supervises, trains, and coordinates guest safety staff to ensure compliance with all related policies. Responsible for the supervision of a team of guest safety officers on a particular shift. Provides a safe environment for all guests and employees. 

ESSENTIAL JOB FUNCTIONS:

• Efficiently manages personnel and resources ensuring that all policies and procedures are followed completely. 
• Ensures all reports and correspondence are properly completed in a timely manner throughout the department. 
• Answers telephones using the proper telephone etiquette and dispatches to the appropriate departments. 
• Controls responding forces and handles emergencies using the proper method, while simultaneously using the correct safety procedures. 
• Sets standards, trains and evaluates subordinates in a consistent and tactful manner. 
• Performs all duties of a Security Officer as needed. 
• Determines personnel requirements on a daily basis to accommodate property peak hours. 
• Supervises entire Security staff assigned to shift. 
• Holds roll call and makes assignments at the beginning of shift. 
• Continually evaluates subordinates for alertness, appearance and proper performance of duties. 
• Checks all reports for accuracy and completeness.
• Reports all unsafe conditions which have been identified to the Director. 
• Briefs the Director on all matters that should be called to the Director's attention. 
• Briefs the Director on all incidents and any pertinent information occurring on the previous shift. 
• Supervises and conducts on the job training for all new Officers assigned to their shift. 
• Responds to all fire alarms and other emergencies within the property. 
• Renders assistance to Executives and Supervisors. 
• Schedules personnel for special events. 
• Schedules vacations and any replacements that are needed. 
• Verifies and approves all trespass warnings and detentions. 
• Investigates complaints about Security from guests, department heads, etc.
• Disciplines subordinates when necessary. 
• Ensures chain of command is followed, as it relates to personnel grievances or problems. 
• Ensures that all monetary transactions handled by Security Personnel are within State Gaming Regulations.  
• Any and all duties and tasks delegated by the Director of Security.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees. 
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

GENERAL REQUIREMENTS:

• Must possess skills in investigation, as well as, knowledge of gaming regulations and company internal controls.  
• Previous security experience is preferred. 
• Excellent written and oral communication skills are required.  
• Must have excellent supervisory and interpersonal skills. 
• Must possess excellent customer and employee relations skills.  
• Must be able to obtain Alcohol Awareness, First Aid and CPR certifications.   
• Must be able to get along with co-workers and work as a team.  
• Must present a well-groomed appearance.
• Must have valid Louisiana Driver’s License with no DUI’s or Suspensions within the last three years.

DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:

PHYSICAL & MENTAL:

• Must be able to physically restrain adults in excess of 200 pounds.  
• Must be able to respond calmly in crisis and stressful situations.  
• Must be able to work independently.  
• Must be able to stoop, bend, jump, twist, crouch, grip, and carry heavy loads and maneuver quickly on level surfaces, as well as, up and down stairs.  
• Must be able to lift and carry up to 60 pounds.  
• Must be able to push or pull up to 150 pounds.  
• Must be able to make rational decisions when handling guest and employee issues.  
• Must be able to see and, also, remember the specific details of incidents and persons.  
• Must be able to give court testimony when necessary and write detailed reports.  
• Responds to visual and aural cues.  
• Must present a well groomed appearance.

WORK ENVIRONMENT:

• Must be able to work and stand inside and outside, sometimes in heat in excess of 115 degrees or cold as low as 10 degrees.  
• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.