The Client Care Coordinator plays a pivotal role in supporting clients through the intake, placement, and aftercare processes within the program. This position ensures clients receive the necessary resources and support to achieve their recovery and reintegration goals. The Client Care Coordinator is responsible for initial client assessments, insurance benefit management, and effective coordination with clinical teams, ensuring smooth transitions and quality care for clients.

Duties/Responsibilities

· Conduct initial assessments for incoming clients, gathering detailed information to determine appropriate clinical placement.

· Staff with the clinical team to ensure correct placement based on assessment results and program phases.

· Verify active AHCCCS insurance benefits for clients.

· Assist individuals without active benefits by reactivating or applying through HEA+ or other platforms.

· Collaborate with clinical and administrative teams to ensure alignment in treatment and care planning.

· Assist the clinical team in training, providing direction, and ensuring compliance with organizational processes.

· Facilitate and document group sessions, focusing on recovery, life skills, and other relevant topics.

· Monitor and document aftercare plans for clients, ensuring plans are realistic and actionable.

· Track progress and maintain records related to aftercare, group attendance and follow-ups.

· Distribute and collect client satisfaction surveys to evaluate program effectiveness.

· Provide feedback to management based on survey results to enhance program quality.

· Undertake additional tasks as assigned by management to support organizational goals.

· As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.

Supervisory Responsibilities

• None.

Who is Axiom Care?

Founded in 2012, Axiom Care is a Phoenix-based behavioral health organization that aims to ensure every Arizonan has access to compassionate, effective substance use treatment. With facilities in Maricopa and Pinal Counties, we offer comprehensive services including 24/7 observation, inpatient detoxification, residential treatment, outpatient treatment, and recovery housing with a focus on underserved populations.

Beyond our full-continuum community programs, we proudly operate specialty programs for the justice-involved (in partnership with ADCRR), for members of the Navajo Nation (in partnership with the Navajo Department of Health), and for Veterans (McCain Veteran Center).

Together, we’re building a future where compassionate care is accessible to all – come be a part of it!

What we offer

· Medical, Dental, and Vision

· 401(k) with up to 3.5% match

· Paid time off (PTO), paid sick time, and paid holidays

· Tuition Reimbursement

· Reimbursement for CMEs

· Free criminal record clearance for eligible justice-impacted staff through a partnership with Rasa Legal

· Employee Assistance Program (EAP)

· Voluntary benefits including group term life, voluntary term life, AD&D, short term disability, and accident coverage

Required Skills/Abilities:

•  Must be proficient in computer applications and electronic medical record systems.
•  Proficient with Microsoft Office Suite or related software.
•  Some assignments require an Arizona Fingerprint Clearance Card
•  Current Arizona Driver License and a current satisfactory 39-month Motor Vehicle Record (MVR).

Education and Experience

(Meets one of the following State requirements) 

• Has a master's degree or bachelor's degree in a field related to behavioral health; 
• Is a registered nurse: 
• Is a physician assistant who is not working as a medical practitioner; 
• Has a bachelor's degree and at least one year of full-time behavioral health work experience; 
• Has an associate's degree and at least two years of full-time behavioral health work experience; 
• Has a high school diploma or high school equivalency diploma and: 
• 18 credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full-time behavioral health work experience; 
• Four years of full-time behavioral health work experience: 
• Is licensed as a practical nurse, according to A.R.S. Title 32, Chapter 15, with at least two years of full-time behavioral health work experience; 
• a paraprofessional credentialed by a nationally recognized behavior analyst certification board. 

Also needs Minimum one year of case management knowledge and experience with the AHCCCS population, justice involved persons, chronically underhoused and the substance use treatment. 

Required Competencies:

•  Entry-Level Clinical Knowledge- Demonstrating an understanding of basic clinical concepts and practices to support client needs and team objectives.
•  De-escalation - Uses appropriate interpersonal styles and techniques to reduce tension and/or conflict between two or more people; able to size up situations quickly; able to identify common interests; facilitates resolution.
•  Clinical Evaluation- Identifying and connecting clients to appropriate services, including SMI evaluations.
•  Trauma Informed Client Care- Demonstrates the ability to adapt approach based on client's various levels of trauma. Makes clients and their needs a primary focus of one’s actions; gains client trust and respect; meets or exceeds client’s expectations.
•  Planning and Organizing - Organizes work, sets priorities, and determines resources requirements; determines necessary sequence of activities needed to achieve goals.
•  Adaptability - Adapts well to changes in assignments and priorities; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; approaches change positively and adjusts behaviors accordingly.
•  Collaboration & Teamwork- The ability to function effectively as a member of an inter-professional team that includes behavioral health and primary care providers, and clients. Participates as an active and contributing member of a team to achieve team goals. Works cooperatively with other team members, involves others, shares information as appropriate, and shares credit for team accomplishments. • Documentation - Knowledge of regulations. Prepare accurate, concise notes. Write comprehensive, clear psychosocial narrative. Record client progress in relation to treatment goals. Appropriate verbiage. Discharge summaries.
• Documentation - Knowledge of regulations. Prepare accurate, concise notes. Write comprehensive, clear psychosocial narrative. Record client progress in relation to treatment goals. Appropriate verbiage. Discharge summaries.

Physical Requirements:

•  Prolonged periods of sitting at a desk and working on a computer.
•  Must be able to lift up to 15 pounds at times.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions