We are seeking a friendly and organized Phone Operator / Patient Access Representative to join our healthcare team. This vital role serves as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while supporting the efficient operation of our medical practice. If you are customer-focused, detail-oriented, and eager to contribute to quality patient care, we encourage you to apply.

Key Responsibilities:

- Handle phone calls from patients, physician offices, and hospitals

- Schedule appointments and manage patient flow efficiently

- Greet and check in patients, verifying personal and insurance information

- Collect and process payments, co-pays, and insurance documentation

- Maintain accurate and confidential patient records in compliance with privacy regulations

- Coordinate with medical staff to facilitate smooth daily operations

- Assist with administrative tasks such as filing, faxing, and data entry

- High school diploma or equivalent; additional healthcare or administrative training preferred

- Previous experience in a medical office or front desk role is a plus

- Excellent communication and interpersonal skills

- Strong organizational and multitasking abilities

- Proficiency with electronic health records (EHR) systems and basic office software

- Ability to handle sensitive information with confidentiality and professionalism

- Positive attitude and a customer service-oriented mindset

Join our dedicated healthcare team where we value compassion, teamwork, and continuous growth. We offer a supportive work environment, opportunities for professional development, and a chance to make a meaningful difference in patients' lives.