At PAK Pediatrics, we are dedicated to delivering exceptional, patient-centered care to children and families in our community. Our team combines clinical excellence with genuine compassion to create a supportive and welcoming environment for every child we serve.

POSITION SUMMARY

The Clinical Supervisor leads and oversees the patient care for multi-sites of the Practice by clinically and professionally setting the standard, by coordinating the multidisciplinary care of patients and by managing workflows.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Supervision

• Provide strategic as well as day-to-day management over clinical patient experience including patient flow, procedures to improve clinic efficiency, and management of team schedules, etc.
• Collaborate and coordinate with the Patient Access team to ensure seamless operations.
• Facilitate communication with the Clinical team and Providers to provide a family friendly experience.
• Resolve clinical concerns from parents/guardians with empathy and professionalism.
• Take an active part in the delivery of care.
• Ensure that appropriate, accurate and concise records are maintained at all times (including patient records, mandatory staff training records, planned/unplanned leave, etc.)
• Respond promptly to comments, complaints or issues raised by patients or families, escalating to Practice Manages as appropriate.
• Assist with the implementation of evidence-based standards and guidelines for practice; participate in developing, implementing, and regularly revising the Safety/OSHA standards.
• Oversight over multiple locations to maintain and manage inventory of all clinical supplies and vaccines (state and private).
• Manage and maintain clinical budget understanding inventory and clinical supply costs as well as personnel costs (i.e., overtime, staffing, etc.)
• Responsible to monitor clinical workflow, policies and procedures to ensure compliance and address any variances for improvement / training opportunities.
• Keep up to date with changing policies, practices, and innovations within clinical and pediatrics, and contribute to, and be supportive of, on-going professional and service developments at the Practice.
• Provide a high level of professional and clinical leadership, demonstrating clinical competence and expertise in pediatric care, display a sound knowledge of symptom management at all times.
• Be familiar with, and ensure all clinical staff is familiar with, and adhere to Practice policies/procedures and guidelines; provide coaching / training as appropriate.
• Oversee the VFC (Vaccine for Children) program, including but not limited to; ordering of vaccines, appropriate storage and handling of vaccines, accurate documentation of inventory in EHR, reporting, and ensuring staff is appropriately trained.
• Oversees the functions of the lab including but not limited to; phlebotomy practices, equipment quality checks, and sterilization to ensure efficient and safe patient care practices.
• Maintain a high standard of work performance, attendance, appearance, and punctuality.

Other Responsibilities

• Ensure compliance with legal and professional requirements in clinical practice and documentation
• Maintain strict confidentiality; adheres to all HIPAA guidelines/regulations.
• Adhere and exemplify safe work practices according to OSHA and Practice policies, practices, and procedures.
• Demonstrate dedication to the mission, vision, values, and goals of the organization.
• Regular and reliable attendance including attending monthly staff meetings.
• Perform other duties as assigned

Requirement

• Active Pennsylvania LPN/RN license in good standing 
• Minimum of 5 years of experience in a pediatric or ambulatory care setting
• At least 2 years of lead, supervisory , or team leadership experience