Treatment Coordinator

Arizona Oral & Maxillofacial Surgeons (AZOMS)

Locations: Tanque Verde & Sahuarita
Position Type: Full-Time
Travel Required: Yes – between AZOMS locations as needed

About AZOMS

Arizona Oral & Maxillofacial Surgeons is a growing, multi-location oral surgery practice committed to providing exceptional patient care while creating an outstanding experience for our patients, referring offices, and team members. We believe that teamwork, communication, accountability, and compassion are the foundation of our success.

We are seeking a highly motivated Treatment Coordinator to join our team. This is a hybrid position supporting both our Tanque Verde and Sahuarita locations and requires the ability to work effectively with multiple surgeons, clinical teams, and administrative departments.

Position Summary

The Treatment Coordinator serves as a key liaison between our doctors, patients, referring offices, and clinical teams. This role is responsible for helping patients understand their treatment recommendations, reviewing insurance benefits, discussing financial arrangements, coordinating treatment plans, and guiding patients through their surgical journey from consultation to procedure.

The ideal candidate is compassionate, organized, detail-oriented, and thrives in a fast-paced environment where multitasking and teamwork are essential.

Essential Responsibilities

Patient Care & Treatment Coordination

• Present treatment plans and surgical recommendations to patients.
• Review insurance benefits and explain estimated patient financial responsibility.
• Discuss payment options and financial arrangements.
• Answer patient questions regarding treatment, scheduling, and preparation.
• Ensure patients feel informed, comfortable, and supported throughout their experience.
• Follow up with patients after consultations to assist with scheduling and treatment decisions.

Referral Relationship Management

• Communicate with referring dental offices regarding patient treatment plans and scheduling.
• Build and maintain positive relationships with referring offices.
• Ensure required records, referrals, imaging, and documentation are received and processed timely.
• Assist in creating a seamless experience between AZOMS and referring providers.

Scheduling & Administrative Support

• Coordinate surgical scheduling and pre-operative requirements.
• Answer incoming phone calls and assist patients professionally and efficiently.
• Maintain accurate patient documentation and records.
• Collaborate with administrative and clinical teams to ensure continuity of care.
• Assist with office operations as needed.

Performance & Accountability

• Track and maintain individual case acceptance/conversion rates.
• Participate in performance discussions and goal-setting initiatives.
• Follow established workflows and best practices.
• Demonstrate accountability for follow-up, communication, and patient outcomes.

Qualifications

Preferred Experience

• Dental, oral surgery, orthodontic, periodontal, or medical office experience preferred.
• Experience presenting treatment plans and discussing financial arrangements preferred.
• Insurance verification and benefit coordination experience preferred.
• Customer service and patient communication experience required.

Skills & Abilities

• Exceptional verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail.
• Professional and compassionate demeanor.
• Ability to work independently and as part of a team.
• Proficiency with computers and practice management software.

Physical Requirements

• Ability to sit, stand, walk, and move throughout the office throughout the day.
• Ability to travel between office locations as needed.
• Ability to use standard office equipment, including computers, phones, scanners, and printers.

What Makes Someone Successful in This Role:

The most successful Treatment Coordinators at AZOMS are team-oriented professionals who genuinely care about patients, communicate effectively, follow through on commitments, embrace accountability, and consistently work to create an exceptional experience for both patients and referring offices. At AZOMS, we believe that every interaction matters. Our Treatment Coordinators play a critical role in helping patients move confidently toward the care they need while strengthening relationships that support the continued growth of our practice. Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.