Position Summary

The Family Engagement Specialist supports family engagement, community outreach, and public awareness efforts by delivering information, resources, and parent education and training opportunities throughout the service area. Responsibilities include participating in community events, operating the Learning Mobile, promoting early learning resources, supporting family engagement initiatives, and assisting with special projects and outreach activities. This position helps strengthen community awareness of ELCFV programs and services while supporting positive relationships with families, providers, and community partners. Success in this role requires strong communication skills, professionalism, flexibility, organization, customer service, and the ability to effectively engage with diverse audiences.

Position OCAs

Other Cost Accumulators (OCAs) identify the primary activities associated with this position to support accurate time allocation, expenditure tracking, and reporting. Allocations reflect the general distribution of responsibilities and may vary based on operational needs.

Expected OCA Codes

• DPIL
• VCFSS-PJ
• 97QI4

Primary Responsibilities

Community Outreach & Engagement

• Represent ELCFV at community events, outreach activities, and public engagement opportunities.
• Share information regarding early learning, family resources, and available ELCFV services.
• Promote family engagement initiatives and community awareness efforts.
• Support activities that strengthen relationships with families, providers, and community stakeholders.

Family & Community Support Services

• Provide information, resources, and referrals to families and community members.
• Respond to questions regarding early learning programs, services, and community resources.
• Deliver professional, welcoming, and supportive customer service.
• Support activities that encourage family engagement and participation in early learning opportunities.

Learning Mobile & Event Activities

• Operate and maintain the Learning Mobile in accordance with organizational procedures.
• Participate in Learning Mobile visits, parent education activities, and community events.
• Prepare, transport, distribute, and return materials, supplies, and resources used for outreach activities.
• Support ELCFV-sponsored events, community initiatives, and special projects.

Documentation, Reporting & Program Support

• Maintain records, documentation, and activity information related to outreach and engagement efforts.
• Prepare and submit required reports, event information, and supporting documentation.
• Maintain accurate records of community engagement activities and participation.
• Support continuous improvement efforts and other community engagement activities as assigned.

Core Competencies

• Community engagement and relationship building
• Customer service and stakeholder support
• Public speaking and presentation skills
• Verbal and written communication
• Organization and time management
• Event and outreach support
• Family engagement practices
• Cultural responsiveness and interpersonal effectiveness
• Technology proficiency, including Microsoft Office applications
• Documentation and recordkeeping
• Flexibility and adaptability
• Collaboration and teamwork

Position Classification & Competency Expectations

Scope & Focus

• Performs specialized or service-oriented work, requiring consistency, accuracy, and program knowledge.

Decision Making & Judgment

• Exercises judgement within established guidelines; handles standard variations and routine problem resolution; and seeks guidance for complex or policy level decisions.

Expertise & Independence

• Demonstrates solid understanding of job-specific standards, tools, and procedures; works with moderate supervision; and applies skills efficiently and reliably.

Growth & Impact

• Supports delivery of programs and services; contributes to accurate documentation, compliance, and client outcomes; and participates in routine improvements to service delivery.

Supervision & Leadership Impact

• Not responsible for supervising of others; may serve as a resource to peers or assist with onboarding.

Additional Organizational Support Expectations

This position also fulfills applicable organizational support expectations, including:

• All Staff Supports 

Education & Experience

Required

• Associate degree in Early Childhood Education, Social Services, Communications, Community Engagement, Human Services, or a related field, or equivalent combination of education and experience.
• Minimum of two years of experience in early learning, family engagement, community outreach, customer service, education, social services, or a related field.
• Minimum of two years of experience supporting events, outreach activities, or public engagement efforts.
• Valid driver's license and ability to travel throughout the service area.

Preferred

• Experience providing family engagement, parent education, outreach, or community-based services.
• Experience presenting information to groups, families, or community organizations.
• Training and implementation experience related to trauma-informed care, Conscious Discipline, Strengthening Families, or similar frameworks.
• Experience operating outreach programs, mobile learning initiatives, or community-based educational activities.

Working Conditions & Physical Demands

• Physical demands and work environment characteristics described are representative; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Regularly required to stand or sit for prolonged periods; walk; use hands and fingers; reach with hands and arms; climb and/or balance; stoop; kneel; crouch; crawl; talk; and hear.
• Must regularly lift and/or move up to twenty pounds and occasionally up to fifty pounds with assistance.
• Telework requires internet speeds of 8 Mbps download/8 Mbps upload and working within the immediate geographical area.
• Must maintain reliable transportation, minimum insurance coverage, a valid driver’s license, and a clean driving record.
• Reliable mobile phone service is required for technology compliance, including multi-factor authentication.
• Specific vision abilities may include close vision and the ability to focus for prolonged periods.
• Developmentally appropriate interactions with children may be required.

Organizational Culture & Values

• Assume Positive Intent 
• Be Effective 
• Choose Responsibility 
• Deliver Excellent Customer Service 
• Embrace Fun 
• Find the Solution that Best Helps the Child 

**This position description is not intended to be an exhaustive list of all duties and responsibilities. Additional duties may be assigned consistent with organizational needs and policies.**