DEPARTMENT: Family Support Programs

POSITION TITLE: Family Resource Center Manager

POSITION CLASSIFICATION: 

LOCATION: 90 Federal Street, Greenfield

STATUS: Exempt

SUPERVISOR: Family Resource Center Program Director 

POSITION SUMMARY:

Responsible for day-to-day operations and all programmatic support from multiple funding sources at the Family Resource Center serving primarily families with children 0-18, including program planning, special events and outreach, and supervision of Family Resource Center staff including the Family Engagement Coordinator, four Family Support staff and one School Liaison. Serve as volunteer and intern coordinator for Family Resource Center activities. Work directly with families as needed. 

ESSENTIAL RESPONSIBILITIES:

1. Oversee day-to-day operations of the Family Resource Center including master calendar, scheduling, program planning, special events, special projects, publicity, outreach, creation, and distribution of the monthly newsletter, and creation of policies and operating procedures. Work directly with families as needed. 
2. Support Family Resource Center (FRC) contract compliance with the Family Resource Center Program Director to complete monthly, quarterly and year end reporting; data collection and quantitative and narrative reports.  
3. Support contract compliance with the Coordinated Family and Community Engagement (CFCE) contract, and the ParentChild Plus contract.
4. Support database management, monitoring of measurable outcomes and ongoing program evaluation. 
5. Coordinate volunteers and interns for Family Resource Center location, including recruitment, application documentation, orientation, and tracking.
6. Participate in meetings and training as required by funders or assigned by Director.
7. Build and maintain a strong collaborative network of community service providers.
8. Develop effective collaborative relationships with other Community Action programs involved in providing services at the Family Resource Center.
9. Participate in program development and assessment to ensure that services are responsive to community/family needs and are in compliance with all relevant funding and regulatory requirements.
10. Assist in the preparation of grant reports, applications, and proposals, as assigned.
11. Required to work some evenings and weekends, flexible schedule required at times.
12. Facilitate and attend staff meetings, supervision, and other meetings, as required.
13. Supervise personnel in compliance with agency policies and procedures.
14. Select, train/orient, and supervise a team of staff across multiple office locations, including hybrid remote work. 
15. Inspire and motivate others to achieve increasing levels of performance excellence. 
16. Take an active leadership role in valuing and promoting different perspectives and opinions and approaches. Supervise the program and personnel in compliance with agency policies and procedures.? 
17. Evaluate team members’ job performance and recommend compensation, promotions, and disciplinary actions.? 
18. Occasional remote work is available complying with the agency’s policy. 
19. Required to travel regularly throughout the service area and occasionally out of the service area. 
20. Attend regularly scheduled supervision meetings, department-wide and leadership team meetings, mandatory agency training, and participate in professional development activities. 
21. Maintain strict confidentiality. 
22. Perform related work as required. 

This does not cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.  

QUALIFICATIONS/SKILLS

The ideal candidate will demonstrate the following competencies:

• Proficient computer skills: using a mouse, email, Microsoft office, including knowledge of MS Word, Excel and email/internet platforms. 
• Excellent verbal (in-person and phone), written, and interpersonal communication skills.  
• Ability to adapt to communication and presentation to meet the needs of the audience, including a wide variety of employers, social service providers, and participants.  
• Organizational skills and attention to detail. 
• Conflict resolution, problem-solving, establishing priorities, navigating change.
• Customer service skills. 
• Judgement and decision-making.
• Ability to work collaboratively and cooperatively, adapt and solve problems in a creative manner.
• Ability to work independently with minimal supervision and to complete projects in a timely manner in a fast-paced environment.
• Ability to think creatively and strategically, setting program goals and steps to achieve them.
• Ability to lead a multi-disciplinary team, as well as work collaboratively and cooperatively, adapt and solve problems in a creative manner.
• Understanding data capture and tracking methods. 
• Sensitivity to cultural and socioeconomic diversity and the needs of people with low incomes.
• Promote equity by deconstructing barriers to a racially just system. Cultivate work environments that value truth-telling, courage, vulnerability, space to think and reflect, community-mindedness, hope, and openness to difficult conversations.

Key Knowledge and Experience

• Familiarity with local (Franklin County), state and federal resources and services preferred. 
• Familiarity with the court system and CRA legislation and processes preferred.
• Understanding of child/adolescent development and issues confronting youth and families living with low incomes in high-risk environments.
• Direct service experience, including individual case management, with children, adolescents, and/or their families, including experience with low-income, multi-stressed populations.
• Knowledge and experience with strength-based and trauma-informed approaches, family support and parent education program models and curricula that are scientifically proven, effective, and/or promising.

To Qualify:

• 4 years of related work experience
• 1 year of supervisory experience

We encourage individuals who believe they have the skills necessary to thrive to apply for this role. We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying. Please be clear and specific in application materials how your background, lived experience, and transferable skills are relevant to this position.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Requires sitting for extended periods of time.
• Working in office environment.
• Some bending and stretching required.
• Extensive use of telephone required.
• Manual dexterity required for use of calculator and computer keyboard.
• Must be able to lift from 20 – 30 lbs.
• The employee is frequently required to drive, walk and climb stairs.  
• Specific vision abilities required by this job include vision, color vision and the ability to adjust focus.
• The employee must have the ability to be added to Community Action’s non-owned and hired vehicle policy and drive a personal vehicle.

The noise level in the office is usually quiet but can be loud in groups with participants. The work environment is primarily within an indoor office environment or comparable space, with occasional exposure to outdoor weather when traveling to outreach or meeting sites, or when participating in special program activities.