Rate:  $21.00/Hr

OVERSEE THE DELIVERY OF SERVICES IN THE CRISIS PROGRAM

• Read staff log and guest files when coming on shift. 
• Serve as a receptionist by answering the phone and door. 
• Monitor meal, snacks and, cleanup of Crisis guests. 
• Oversee the registering and checking in of guests on your shift. 
• Provide guests with emergency clothing and inform Case Manager of other clothing needs. 
• Assess the physical, emotional and spiritual needs of Crisis guests; intervening whenever possible and referring when appropriate. 
• Document all activities and file appropriately (i.e., daily log book, incident reports and guest files). 
• Keep office clean and straightened. 
• Assist volunteers on your shift. 

UPHOLD A STANDARD WITH ALL CRISIS PROGRAM GUESTS, VISITORS, VOLUNTEERS AND CO-WORKERS THAT ALIGNS WITH PROGRAM EXPECTATIONS AND EXHIBITS CHRISTLIKENESS 

• Counsel those individuals that fall short of meeting the program and spiritual expectations. 
• Model Christ through your actions and words as you seek to help these individuals overcome conflict. 
• Look for opportunities to make referrals. 
• Be vigilant for any inappropriate behaviors, (i.e., smoking, drugs and/or alcohol possession or use, threats or physical violence, thievery and/or weapons). 
• Exhibit non-threatening conflict resolution amidst guest disputes. 
• Enforce program principles and procedures in a spirit of compassion and respect. 
• Document any and all corrective actions and file where designated. 

C. MAINTAIN A SAFE AND SECURE ENVIRONMENT 

• Conduct random bunk checks to make sure everything is safe and secure. Make sure guests are in their appropriate bunks after hours.  Document information regarding guests returning after curfew. 
• Manifest vigilance in helping to prevent any accidents, acts of violence, and/or any crisis situations from occurring. 
• Note any hazards or potentially hazardous situations and either correct or refer the issue to the Case Manager or Homeless Services Supervisor. 
• Notify appropriate Emergency Personnel (medical, mental health, law enforcement, fire department, etc.). 
• Defuse and/or refer all incoming Crisis telephone calls; documenting for follow-up. 
• Supervise guest intake and departure. 

ADDITIONAL RESPONSIBILITIES 

• Attend weekly staff meetings as requested. 
• Attend any internal/external training or seminars, as suggested by Homeless Services Supervisor. 
• Attend any required First Aid, CPR, and/or Fire Safety training as scheduled by Homeless Services Supervisor.  
• Monitor medicines needed by guests. 
• Oversee dinner and cleanup. 
• Perform related work and other duties when required and as assigned. 

PHYSICAL FACTORS 

• Occasional lifting, moving, reaching, bending, twisting and stooping. 
• Ability to lift up to 30 pounds. 
• Frequent standing and walking. 
• Continuous sitting. 

SPIRITUAL RESPONSIBILITIES

• Take every opportunity to share the Gospel of Jesus Christ with others. 
• Provide spiritual encouragement to staff, volunteers, guests, and residents. 
•  Invest in the spiritual development of staff, guests, residents, and donors. 
• Pray for and with staff, volunteers, guests, residents, and donors. 
• Ensure actions and policies reflect the Christian values and purpose of the Mission. 
• Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19 
• Memorize monthly Scripture, Mission Statement, and Mission Core Values. 
• Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings. 
• Support and attend annual mandatory Evangelism In Service training to grow in knowledge of leading others to faith in Christ. 
• Participate in annual spiritual growth training through organization selected curriculum. 

QUALIFICATIONS

• Minimum requirement High School or GED. 
• Must demonstrate compassion toward the poor, needy, and homeless. 
• Must manifest Christian character traits of integrity, trustworthiness, responsibility, etc. 
• Must display respect, gentleness, and accountability when interfacing with Crisis guests. 
• Must be teachable and function as a team player; willing to resolve conflicts with others in the appropriate and acceptable manner. 
• Must use good judgment. 
• Must be punctual.
• Must be able to follow verbal and written instructions. Must engage in safe and healthy work practices, both on the premises and off-site facilities. 
• Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests. 
• J03 license required within 90 days of hire.