Job Summary:

The Self Pay Liaison ensures smooth financial operations by resolving billing discrepancies, maintaining accurate A/R records, and fostering strong vendor relationships. This role is critical for revenue integrity and patient satisfaction, as it directly impacts timely collections and accurate billing, as well as patient satisfaction and compliance.

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Supervisory Responsibilities:

• None 

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Duties/Responsibilities:

• Serve as the direct contact between self-pay vendors and management, coordinating with early out and bad debt vendors, client staff, and supervisors.
• Identify, research, analyze, and resolve self-pay accounts receivable issues with minimal supervision.
• Work with internal teams and IT, Patient Access staff, and clinical staff to troubleshoot and resolve billing problems.
• Engage with third-party and private insurance payers, as well as contracted vendors, to ensure accurate billing and collections.
• Assist with special projects as assigned.

Required Skills/Abilities: 

• Must use and operate: Computer, Telephone, Facsimile Machine, Copier, Scanner, Printer, Calculator, and other Standard Office Equipment.
• Intermediate computer skills, including but not limited to: Microsoft Office, electronic medical and billing documentation, and email.
• Strong analytical and problem-solving skills.
• Excellent command/highly proficient in spoken and written English; bilingual in Spanish, preferred.
• Proper grammar and spelling required.

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Job-related Skills and Abilities: 

• Intermediate understanding of medical and insurance terminology and processes.
• Must be able to adequately and quickly learn new software programs and serve as a Super User.
• Strong verbal and written skills for handling patient inquiries, phone calls, and coordinating with medical staff.
• High attention to detail for researching and analyzing billing problems and accounts receivable.
• Must be effective at adjusting to change, prioritizing duties, handling stress, and effectively communicating face-to-face and/or over the telephone.
• Ability to learn and understand revenue cycle and billing regulations.
• Familiarity with Medicare, Medicaid, and commercial insurance.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.

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Education and Experience:

• High School or equivalent required.
• College-level coursework in accounting or a related field preferred.
• Three years of similar experience required in a healthcare setting.
• Meditech experience preferred.

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Physical and Mental Requirements: 

• Combination of sitting, standing, and walking throughout the workday
• Occasional bending, reaching, kneeling, and lifting
• Ability to lift and carry up to 30 pounds as needed
• Frequent use of hands and fingers for computer and equipment use
• Adequate vision and hearing for communication and computer work
• Ability to navigate all areas of the facility
• Sufficient hearing, vision, and dexterity to perform duties safely
• Stress Level: Low to Moderate

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OSHA Classification: 

• Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment.
• The normal work routine involves no exposure to blood, body fluids, or tissues (although situations can be imagined or hypothesized under which anyone, anywhere might encounter potential exposure to body fluids). Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first-aid or to be potentially exposed in some other way. Tasks that involve handling implements or utensils, use of public or shared bathroom facilities or telephone, and personal contacts such as handshaking are Category III tasks.